Front Office Lead: Elevate Guest Experience & Revenue

Hilton; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading global hospitality company in Southampton seeks an Assistant Front Office Manager to oversee Front Office operations, enhance guest experiences, and ensure team preparedness. The ideal candidate will have supervisory experience in a hospitality setting, strong leadership skills, and a commitment to customer service. This position offers a salary of £28,593, alongside various benefits including career growth opportunities and team member discounts.

Benefits

Free meals when on duty

Personal development programs

Discounted hotel nights

High street discounts

28 days holiday including bank holidays

Free parking

Qualifications

• Previous supervisory experience in Front Office within hotel/leisure/retail.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Assist the Front Office Manager in overseeing the Front Office operation.
• Evaluate levels of Guest satisfaction and monitor trends.
• Maximise room occupancy and promote hotel services.

Skills

Supervisory experience in Front Office

IT proficiency

Commercial awareness

Leadership and communication skills

Customer service commitment

Ability to work under pressure

Job description

A leading global hospitality company in Southampton seeks an Assistant Front Office Manager to oversee Front Office operations, enhance guest experiences, and ensure team preparedness. The ideal candidate will have supervisory experience in a hospitality setting, strong leadership skills, and a commitment to customer service. This position offers a salary of £28,593, alongside various benefits including career growth opportunities and team member discounts.