Front Office Host / Receptionist

TN United Kingdom; Braemar; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you at a luxury establishment in the heart of the Scottish Highlands! Join the Front Office Team as a Front Office Host, where your passion for hospitality will shine. You will play a crucial role in ensuring guests receive an exceptional experience from the moment they arrive until they leave. With a supportive team and a focus on personal development, this role offers a chance to enhance your skills under the mentorship of experienced professionals. Enjoy generous perks, including 30 days of holiday, free meals during shifts, and unique discounts across various properties. If you are enthusiastic and eager to learn, this could be the perfect fit for you!

Benefits

30 days holiday

Free annual guest experience for you and a plus one

Pension

Free food and drinks whilst on shift

Generous discounts across properties

Sports and social events

Life Assurance

Health cash plan

Employee Assistance Programme

Career development opportunities

Qualifications

• Proven experience in a similar hospitality environment.
• Strong understanding of Health & Safety and COSHH.

Responsibilities

• Provide exceptional guest experience from check-in to check-out.
• Support a safe working environment by adhering to Health & Safety protocols.

Skills

Hospitality Experience

Customer Service

Communication Skills

Organizational Skills

Emotional Intelligence

Tools

Opera

Simphony

Job description

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Client:

Artfarm

Location:

Braemar, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6de0dd7302d6

Job Views:

4

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Your Role

We have an exciting opportunity to join our Front Office Team at The Fife Arms as Front Office Host!

We are looking for enthusiastic individuals with a similar level of experience and a passion for excellent hospitality and a desire to develop your skills whilst under the mentorship of our Front Office Manager and the team.

As Front Office Host, you will be responsible for:

• Providing an exceptional guest experience from check-in to check-out
• Positively approaching sales opportunities in order to maximise revenue
• Making informed recommendations based on in-depth knowledge of the rooms and services of the hotel and using upselling techniques at every appropriate opportunity
• Supporting a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws
• Taking ownership of your personal development, enhancing your ability to build knowledge and make informed recommendations
• Ensuring a presence at the front desk throughout the day
• Ensuring guests' requests are delivered with efficiency and effectiveness
• Maintaining cleanliness, neatness, and tidiness in public areas
• Working cohesively with the management team to achieve shared goals
• Engaging with the Reception, Reservations, and Housekeeping teams

You’ll be surrounded by a team with a creative flair and a passion for brilliant service, with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Oursuccessful Front Office Host will have:

• Proven experience within a similar hospitality environment
• Experience with Opera and Simphony
• The enthusiasm and willingness to learn
• A thorough understanding of Health & Safety and COSHH
• Initiative, emotional intelligence, and strong communication and organisation skills
• The ability to work under pressure
• A passion and ambition to deliver exceptional experiences
• A willingness to work to the high standards demanded by a luxury establishment

What’s in it for you?

• 30 days holiday
• Free annual guest experience for you and a plus one
• Pension
• Free food and drinks whilst on shift
• Generous Artfarm-wide discounts including properties in Somerset, Scottish Highlands, London, Los Angeles!
• Amazing sports and social events led by local social committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored around your aspirations and goals