Cluster Sales Manager - Entertainment & Long Stay

Hyatt Hotels London Stratford; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered

Headspace membership

Continuous learning and development opportunities

Job summary

A global hospitality brand is seeking an experienced Cluster Sales Manager to drive revenue across Hyatt Regency and Hyatt House properties in London and Manchester. The role involves managing existing accounts while developing new business, particularly in entertainment and extended-stay markets. Ideal candidates should have a proven track record in hotel sales and a passion for building client relationships. This position offers 12 complimentary nights at Hyatt and discounted hotel stays for family and friends, along with many professional development opportunities.

Qualifications

• Experience in sales within an upscale or lifestyle hotel environment.
• Strong market knowledge of Manchester and/or London.
• Understanding of the entertainment sector and extended-stay demand.

Responsibilities

• Generate revenue for both Hyatt Regency & Hyatt House hotels.
• Manage a list of accounts while developing new business opportunities.
• Identify and convert revenue growth aligned with commercial strategy.

Skills

Sales strategy development

Market analysis

Client relationship management

Networking

Job description

At Hyatt Hotels Manchester & Stratford, we are part of a global brand with a rich history of providing welcoming and inclusive experiences for our guests. Hyatt Regency is a collection of hotels and resorts in over 200 locations across 40+ countries, offering a diverse range of settings from vibrant city centres to expansive resorts.

Hyatt Regency and Hyatt House Manchester are two world class hotels in one building with 328 rooms. Hyatt Regency is an inviting upscale hotel featuring beautiful rooms and suites, an exclusive Regency Club Lounge as well as a high-spec gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers modern suites, fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

As a classic Hyatt brand, we believe in making every guest feel at home and providing opportunities where anything is possible.

This position can either be based at Hyatt Hotels Manchester or Hyatt Hotels London, Stratford.

The Role

The Sales Manager is responsible for generating revenue across business segments, with a strong focus on the entertainment and extended-stay markets, while maximising profitability for both Hyatt Regency & Hyatt House Manchester and Hyatt Regency London Stratford & Hyatt House London Stratford.

The role involves managing a list of accounts as well as developing new accounts & business across all markets focusing on Entertainment and long stay.

Duties and Responsibilities

• Build and grow strategic partnerships within the entertainment and extended-stay sectors, ensuring profitable and well‑managed accounts.
• Identify and convert new business opportunities through market intelligence, industry networking, competitive analysis, and proactive prospecting.
• Drive targeted revenue growth aligned with commercial strategy and budget objectives, with particular focus on production, crew, project‑based and long‑stay demand.
• Develop and execute Sales Action Plans tailored to key market segments and priority accounts.
• Proactively manage and convert all qualified leads, maximising production and length‑of‑stay opportunities.
• Plan and deliver focused sales activity, including client meetings and industry events, with clear objectives and measurable outcomes.
• Maintain strong awareness of competitor activity, pricing strategies, and market trends within the entertainment and extended‑stay landscape.
• Provide monthly reporting on activity, account performance, and market conditions impacting your portfolio.
• Host client entertainment, site visits, and familiarisation trips to strengthen relationships and showcase both properties.
• Support wider Commercial initiatives and contribute to the overall performance of both Hyatt Regency and Hyatt House properties.

About you

Ideally, you will have gained experience and developed strong market knowledge of Manchester and/or London in a similar role, preferably within an upscale or lifestyle hotel environment. A solid understanding of the entertainment sector and extended‑stay demand would be highly advantageous.

You are passionate about delivering exceptional client experiences and driven by commercial growth and market development. You are results‑oriented, commercially astute, and focused on exceeding targets.

If you are an ambitious, relationship‑driven sales professional looking to join a high‑performing and energetic team, we would be delighted to hear from you.

Just some of the benefits you will enjoy as Sales Executive

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Hyatt Hotels is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps

Apply today for this Cluster Sales Manager role and start your journey with Hyatt!