Front Office Crew (Receptionist)

YOTEL Limited; City of Edinburgh; Hybrid; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Meals on Duty

Long service incentives

Refer a Friend Scheme

On-site gym

Discounted room rates

Job summary

YOTEL Limited in Edinburgh is seeking a Front Office Crew Member on a 40-hour contract to welcome guests, handle check-ins, and ensure a smooth, memorable stay.

You will work at reception, deliver friendly service around the clock, handle billing and queries, and collaborate with housekeeping and maintenance to keep rooms ready. A positive attitude and teamwork are essential to shine in this role.

Qualifications

• Experience in customer service or front desk roles.
• Hospitality experience is a plus.
• Strong communication and team skills.

Responsibilities

• Greet and check-in guests using YOTEL's systems and procedures.
• Provide information about YOTEL services, facilities, and the local area.
• Handle guest queries, requests, or issues with care and creativity.
• Manage check out processes, billing, and payments.
• Monitor security and health and safety standards at the front desk.
• Support the wider team with luggage assistance and replenishments
• Collaborate with housekeeping and maintenance to ensure rooms are ready and guests issues are resolved quickly.
• Champion YOTEL's brand values and deliver service that feels personal and efficient.

Skills

Customer Service

Front Desk

Team Player

Communication Skills

Flexible Shifts

Job description

We are looking for someone to join our Front Office Crew, on a 40 hour contract.

At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.

Purpose of the role

As part of our Front Office Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells. You'll work at Reception to deliver friendly , efficient, and memorable guest experiences around the clock.The role of Front Office Crewworking at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!

Key Responsibilities

• Greet and check-n guests using YOTEL's systems and procedures.
• Provide information about YOTEL services, facilities, and the local area.
• Handle guest queries, requests, or issues with care and creativity.
• Manage check out processes, billing, and payments.
• Monitor security and health and safety standards at the front desk.
• Support the wider team with luggage assistance and replenishments
• Collaborate with housekeeping and maintenance to ensure rooms are ready and guests issues are resolved quickly.
• Champion YOTEL's brand values and deliver service that feels personal and efficient.

What we're looking for

• Previous Customer Service or Front Desk experience - Hospitality experience is a plus
• Strong communication skills with a positive, can-do attitude
• A team player who thrives in a fast paced, every changing environment
• Confidence, curiosity, and energy
• Flexibility to work shifts including evenings, weekends, and holidays.

What we offer

• A supportive and inclusive working environment
• Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
• Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
• Refer a Friend Scheme: Spread the word and reap the rewards
• Complimentary use of our well-equipped on-site gym
• Discounted room rates

And many more...