Front Office Agent

Motel One Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Motel One Group is seeking a highly motivated Front Office Agent for their London hotel. This role involves guest care from check-in to departure, managing bookings, and performing admin tasks in a fast-paced environment. Ideal for those with hospitality experience and strong hosting skills, this position offers a collaborative team atmosphere and various exciting projects.

Qualifications

• Experience in hospitality and customer service.
• Flexibility with shift patterns and teamwork mentality.
• Solid command of English required.

Responsibilities

• Welcoming guests at check-in and bidding farewell at departure.
• Handling bookings and managing payments.
• Conducting organisational tasks in front and back office.

Skills

Hosting skills

Quality and service orientation

Communication

Team player

Education

Completed apprenticeship in hotel trade

Professional experience in hotel/catering industry

Tools

PMS like Mewes or Opera

Job description

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

We are looking for an experienced and highly motivated Front Office Agent for a 197-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
• Knowledge in Front Office PMS like Mewes, Opera or Opera cloud is an advantage
• Must have flexibility to work combination of shifts and occasional Night Shift if required
  
  

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together
• Ideally with knowledge of PMS like Mewes or Opera
• Must be flexible with shifts pattern
• Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship