Front of House Team member (Bank)

Nuffield Health; Slough; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Discounted gym membership

Pension scheme

Holiday entitlement

Job summary

Nuffield Health is seeking a Front of House Team Member for our Stoke Poges facility. This bank/part-time role greets members, handles reception tasks, and supports café services, requiring strong communication and a helpful, professional demeanor.

You will contribute to a welcoming environment, assist with queries, and may participate in Lifeguard breaks as needed. Training is provided to ensure service excellence.

Qualifications

• Provide exceptional customer service to members and visitors.
• Be friendly, professional and responsive in person and over the phone.
• Show initiative and adaptability in a busy gym reception environment.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Skills

Communication skills

Customer service

Flexibility

Tools

Word

Excel

Job description

Front of House Team Member
Stoke Poges FWC| Customer | Bank | Part time

£13.10 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.

It starts with you.