Front of House Team Member

The Swallow Falls Inn; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Swallow Falls Inn is hiring a Front of House Team Member in Betws-y-Coed, offering a vibrant work environment in an award-winning establishment. Responsibilities include welcoming guests, taking orders, and providing excellent customer service, making each visitor's experience memorable.

Benefits

Extra paid holiday for your birthday

Support from Lead-Inn development program

Paid breaks

50% off food at our Inns

£1 stays in January to March

1/3 off room bookings year-round

£50 on same-day bookings

15% off bed and breakfast for loved ones

Confidential support via Employee Assistance Programme

Tips (Tronc)

Contribute to Give-inn back scheme

Qualifications

• Experience in a fast-paced environment.
• Passion for hospitality and customer service.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve food and drinks.
• Maintain a lively and enjoyable atmosphere.

Skills

Customer Service

Attentiveness

Positive Attitude

Job description

Social network you want to login/join with:

Front of House Team Member, Betws-y-Coed

Client:

The Swallow Falls Inn

Location:

Betws-y-Coed, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e8696a7ff3bd

Job Views:

25

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Benefits include:

• Celebrate your birthday with an extra paid holiday.
• Support from our Lead-Inn development program to build your future.
• Paid breaks to rest and recharge.
• 50% off food at our Inns.
• Stay at any of our Inns during January to March for just £1.
• 1/3 off room bookings year-round at our locations.
• £50 on same-day bookings for spontaneous trips.
• 15% off bed and breakfast for loved ones.
• Confidential support via our Employee Assistance Programme.
• Tips (Tronc).
• Contribute to our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Located next to Swallow Falls on the Afon Llugwy, The Swallow Falls Inn is set to open in February 2025, offering a perfect base for exploring Snowdonia National Park. It features 38 bedrooms and a 34-pitch campsite with glamping pods, surrounded by natural beauty, history, and adventure.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Responsibilities include greeting guests, taking orders, serving dishes, and recommending drinks. No two days are the same, and your professionalism and enthusiasm help create a lively atmosphere that guests love and that our team enjoys working in.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

Watch Megan’s video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*