Front of House Team Member

Wales; Wales; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading hospitality group as a Front of House Team Member at The Swallow Falls Inn in Betws-y-Coed, a stunning base for exploring Snowdonia. With excellent benefits and a focus on exceptional customer service, you'll play a crucial role in providing memorable experiences to all guests.

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid Breaks

50% off food at Inns

Low-cost stays during winter months

Discounted room bookings

Confidential Employee Assistance Programme

Tips (Tronc)

Opportunities for spontaneous trips

Recognition as Best Pub Employer

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.
• Professionalism and enthusiasm required.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve food and drinks.
• Create a lively and enjoyable atmosphere.

Skills

Customer Service

Positive Attitude

Attentiveness

Job description

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Front of House Team Member, Betws-y-Coed

Location: Betws-y-Coed, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e91924ba3749

Job Views: 4

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description:

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Benefits include:

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Explore our beautiful locations with 1/3 off room bookings all year round.
• Experience spontaneous trips away with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast.
• 24/7 confidential support via our Employee Assistance Programme.
• Tips (Tronc).
• Contribute to our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, opening in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn features 38 bedrooms and a 34-pitch campsite with glamping pods, surrounded by Gwydyr Forest, offering natural beauty, history, and adventure.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink, no two days are the same. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*