Front of House Team Member

Chapel House Estate; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

Chapel House Estate in the Kent countryside invites a Front of House Team Member to join our team, delivering exceptional service across weddings, events and restaurant service. You will represent the venue with professionalism, attention to detail, and a guest-focused approach.

Previous hospitality experience is welcome but not essential. You will work with kitchen and bar teams to ensure smooth service, maintain cleanliness, and support sustainability practices such as local produce, recycling

Qualifications

• Previous experience in hospitality or events (preferred but not essential).
• Excellent communication and customer service skills.
• Ability to work well in a team in a busy, fast-paced environment.
• Positive attitude, reliability, and willingness to learn.
• Commitment to sustainability and environmentally conscious practices.

Responsibilities

• Respond to guest queries and feedback politely and effectively.
• Communicate the venue’s sustainability efforts where appropriate (e.g., local produce, low-waste initiatives).
• Assist with the smooth running of weddings, events, and restaurant service.
• Work collaboratively with colleagues across departments, including kitchen and bar teams.
• Set up and clear down dining areas, event spaces, and service points.
• Ensure service runs efficiently by following instructions and supporting team needs.
• Maintain the cleanliness and presentation of front-of-house areas.
• Assist with stock checks, replenishment, and correct storage procedures.
• Handle glassware, tableware, décor, and linen with care and attention.

Skills

Communication

Customer service

Teamwork

Reliability

Willingness to learn

Sustainability awareness

Job description

Our recruitment for Summer 2026 will start in April 2026.

Who We Are

At Chapel House Estate, we craft unforgettable, bespoke weddings and one-of-a-kind celebrations. Set within 35 acres of peaceful countryside, less than a mile from the East Kent Coast and just over an hour from London, we offer a truly unique setting for our guests. We are proud to promote biodiversity across our grounds, championing sustainability through homegrown produce, local partnerships, and environmentally responsible practices.

Job Summary

As a Front of House (FoH) Team Member, you will play a key role in delivering exceptional service across weddings, events, and number nine restaurant. You will represent Chapel House Estate with professionalism, attention to detail, and a positive, guest-focused approach. Your commitment to high standards and sustainable practices will help ensure every guest enjoys a warm, memorable experience.

Roles and responsibilities:

Respond to guest queries and feedback politely and effectively.

Communicate the venue’s sustainability efforts where appropriate (e.g., local produce, low-waste initiatives).

Assist with the smooth running of weddings, events, and restaurant service.

Work collaboratively with colleagues across departments, including kitchen and bar teams.

Set up and clear down dining areas, event spaces, and service points.

Ensure service runs efficiently by following instructions and supporting team needs.

Sustainability & Environmental Practices

Follow correct recycling, composting, and general waste procedures to reduce environmental impact.

Minimise energy and water use by switching off equipment, utilising natural light/ventilation, and reporting inefficiencies.

Support low-waste service practices, including mindful use of resources and consumables.

Operational Standards

Maintain the cleanliness and presentation of all front-of-house areas.

Ensure compliance with health and safety guidelines and food hygiene standards.

Assist with stock checks, replenishment, and correct storage procedures.

Handle glassware, tableware, décor, and linen with care and attention.

Previous experience in hospitality or events (preferred but not essential).

Excellent communication and customer service skills.

Ability to work well in a team in a busy, fast-paced environment.

Positive attitude, reliability, and willingness to learn.

Commitment to sustainability and environmentally conscious practices.