Front of House Team Member

Stonegate Group; Sefton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

MiXR Discount

Xtra Rewards

VIP Entry

Hotel Discounts

Flexible Hours

Dental Insurance

Wage Access

Job summary

Stonegate Group's Grapes Hotel in Sefton is hiring Front of House Team Members to join a lively, guest‑focused team. You’ll help create a warm welcome, take orders, and deliver food and drinks to guests in a fast-paced pub setting.

With training provided, you’ll develop service skills, build a friendly rapport with locals, and contribute to a safe, clean environment. Flexible working options are available and you’ll benefit from staff discounts.

Qualifications

• No formal qualifications required; full training provided.
• Excellent guest service mindset.

Responsibilities

• Help prepare and serve food and drinks at Grapes Hotel.
• Offer friendly recommendations to enhance guest experience.
• Maintain a clean and safe environment for guests and team members.

Job description

Location - Grapes Hotel

Front of House Team Member

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms - including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..

The Opportunity

At Grapes Hotel, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you

• Help prepare and serve our delicious food and drinks at Grapes Hotel.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub - with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. An elegant and fresh look has been given to The Grapes Hotel. The surroundings create a charming atmosphere, with a friendly team. We serve our guests a large range of wines, real ales, beers, spirits, cocktails, and a menu full of flavoursome classic dishes and home-comfort favourites at great prices. The Grapes has large screens around the site for our guests to enjoy all the live football, which makes for an amazing atmosphere.

What's in it for you?

• Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream - Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Grapes Hotel directly.