Front of House Team Leader

Stonegate Group; Sefton; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

MiXR 25% off

Xtra Rewards

VIP pub access

Hotel discounts

Flexible working

Partner discounts

Dental insurance

Earned wage access

Development programs

Job summary

The Grapes Hotel, part of Stonegate Group, is seeking an experienced Front of House Team Leader to lead, motivate and energise the team to deliver an outstanding guest experience.

You will work with the management team to realise our shared vision, maintain smooth operations, and foster a warm, welcoming environment where guests feel valued. The role requires being 18+ due to alcohol sales.

Responsibilities

• Lead, motivate and encourage the wider team to deliver an amazing guest experience at Grapes Hotel.
• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

Job description

Location - Grapes Hotel

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Grapes Hotel.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. An elegant and fresh look has been given to The Grapes Hotel. The surroundings create a charming atmosphere, with a friendly team. We serve our guests a large range of wines, real ales, beers, spirits, cocktails, and a menu full of flavoursome classic dishes and home-comfort favourites at great prices. The Grapes has large screens around the site for our guests to enjoy all the live football, which makes for an amazing atmosphere.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Grapes Hotel you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Grapes Hotel directly.