Front of House Team Member

One Avenue Group; London; On-site; GBP 26,000; Full time

Job summary

One Avenue Group is seeking a Client Experience Assistant to provide exceptional service to clients and manage various responsibilities, including administrative tasks, event organization, and interior design projects. This full-time role offers a unique opportunity to contribute to a luxury brand's hospitality services, working collaboratively with a dedicated team.

Qualifications

• Experience in client service roles.
• Advanced English proficiency required.

Responsibilities

• Assist with administrative requests for clients.
• Organize client events and manage onboarding services.
• Design office spaces and ensure building standards.

Skills

Client Interaction

Interior Design

Event Planning

Administrative Skills

Job description

As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You will work alongside a growing team of Client Experience Assistants and Executives, while reporting to the General Manager. Some of your key responsibilities will include:. • Assisting with administrative requests – with our operations department being an extension of our client’s businesses, it is important we deal with client request in a timely and professional manner, while adding a personal touch, this includes but is not limited to, mail handling, the ordering of supplies for their business or ordering taxis, hotels and restaurants. • Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding services (training will be provided). • Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given design projects, allowing you to develop your interior design skills, creating show offices to support the sales department. • Organising client events – part of our concierge service is hosting client events, which you and your front of house colleagues are given autonomy to organise, creating a luxurious experience for our clients.. • Tracking – you will be responsible for tracking clients monthly spends, supporting our finance department. • Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times, allowing clients to work in a space for success.. • Identifying opportunities – create the perfect client experience is vital for the success of One Avenue, you will be given autonomy to review our hospitality offering to our clients and create suggestions based on your findings.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Mon-Fri 9am-6pm or 8am-5pm
Salary: £26,000 yearly

About One Avenue Group:

One Avenue are looking for a personable and dedicated Client Experience Assistants to join our growing operations department. This role is an exciting opportunity for an individual looking to play a defining role in shaping hospitality.