Front of House Team Member

Airport Retail Enterprises (UK) Limited; Horley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

NEST pension

Staff meals

28 days annual leave

Employee Assistance Programme

Health & wellbeing cash plan

Staff referral bonus

Job summary

Airport Retail Enterprises (UK) Limited is recruiting Front of House Team Members to join our airport outlets. You will deliver friendly, efficient service and assist customers with orders and questions to ensure a great guest experience.

This hourly role may include early mornings or late finishes. We value reliability, positivity and teamwork, plus benefits such as pension, staff meals, 28 days leave, and access to support services.

Qualifications

• Outgoing, engaging individuals with passion for food and beverages.
• Able to follow processes and maintain service levels under pressure.
• Willingness to learn health and safety and food standards.

Responsibilities

• Serving customers in a professional, friendly, and courteous manner; address requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.

Skills

Customer service

Communication

Teamwork

Work under pressure

Education

English and Maths

Job description

Overview

We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.

The Role

As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

Duties

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.

Requirements

We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.

To Succeed In This Role, You’ll Have

• A good level of general education, including English and Maths.
• A willingness to learn about health and safety and food standard requirements.
• The ability to follow processes and maintain service levels under pressure.

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

Please Note

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

Salary & Benefits

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.