Front of House Team Member

TN United Kingdom; Grays; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a rapidly growing restaurant brand, where you will play a crucial role in delivering exceptional guest experiences. As a Team Member, you'll support your colleagues in providing outstanding food quality and service. Your positive attitude and dedication to guest care will help ensure that every visitor leaves with a smile. With opportunities for career progression and a supportive environment, this is your chance to grow with a market leader in the Casual Dining sector. If you thrive in a fast-paced setting and are passionate about hospitality, we want you on our team!

Qualifications

• Ability to speak clearly and listen attentively to guests and team members.
• Exhibit a cheerful and helpful attitude, providing excellent guest care.

Responsibilities

• Support and work as part of a team to deliver exceptional food quality.
• Greet every guest warmly and assist with their orders.

Skills

Customer Service

Communication Skills

Teamwork

POS System Operation

Food Safety Standards

Job description

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Do you have what it takes to work for one of the fastest-growing restaurant brands?

The opportunity is here!

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team!

We are looking for Team Members who have what it takes to grow with us and share in our success.

You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service! Your role is very important to us here at GDK as you will be the driving force in helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and wanting to return!

Here is what you need:

Restaurant Team Member Front of House:

• Our Guest is first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks and provide additional up-sell information.
• Process guests’ orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to complement the guest experience & increase sales.
• Process sales, provide guests with receipts, and deliver food.
• Greet EVERY guest in a genuine and warm manner.
• Answer the telephone and deal with inquiries.
• Assemble and package orders to the brand standard.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure that all orders are fully complete and ready to be received by the guest.
• Work to Brand standards and deliver exceptional guest service.

Key skills & knowledge needed for the job:

• Ability to speak clearly and listen attentively to guests and team members.
• Maintain a clean & smart appearance.
• Display a positive and enthusiastic approach to all tasks.
• Exhibit a cheerful and helpful attitude, providing excellent guest care.
• Adapt to changing business volume levels with a sense of urgency.
• Demonstrate a complete understanding of the menu & allergens.
• Follow instructions to achieve brand standards (The GDK way).
• Fill in daily paperwork in line with GDK standards.
• Be cross-trained in all areas of the kitchen and front counter.
• Care for exceptional guest service and uphold impeccable standards.

Working for GDK, we offer a full Career Pathway and support you with fantastic progression opportunities!