Front of House Team Member

Bamford; Daylesford; On-site; Full time

Job summary

Join a leading wellness club as a Front of House Team Member, delivering exceptional service in a luxurious setting. You'll be the welcoming face of the club, ensuring a seamless and memorable experience for all members. This full-time role offers a competitive hourly wage and various perks, including discounts and private medical insurance.

Benefits

Discounts on products and treatments

Volunteering Days

Private Medical Insurance

Pension Scheme

Life Assurance

Mental Health Support

Qualifications

• Previous experience in luxury hospitality or Front of House.
• High standards and passion for exceeding member expectations.
• Excellent written and spoken English.

Responsibilities

• Ensure exceptional familiarity with retail products and Club treatments.
• Manage member bookings and guide members on using the Club app.
• Maintain smooth day-to-day running of reception and payment processing.

Skills

Customer Service

Communication

Attention to Detail

Tools

Booking System

Job description

Bamford Daylesford, England, United Kingdom

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Bamford Daylesford, England, United Kingdom

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THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

About The Role

If you are passionate about delivering exceptional service in a serene and luxurious setting, join our Front of House Team Member at Bamford Wellness in the heart of the picturesque Cotswolds.

At Bamford Wellness Club, we offer a holistic sanctuary where our members can rejuvenate and find balance. Our commitment to excellence and well-being is at the core of everything we do.

As a Front of House Team Member, you will be the welcoming face of our club, ensuring each member's experience is seamless and memorable.

With excellent customer service experience with a warm and friendly personality you will be required to greet all clients and ensure they receive a 5* star service whilst in the Wellness Space whilst following the Bamford philosophy to the highest professional standard.

This role is full time, based on 40 hours per week including weekends.

Salary £12.60 per hour.

RESPONSIBILITIE

• Ensure exceptional familiarity with all retail products and Club treatments, classes and recommend confidently and maximise sales & member experience.
• Manage all member bookings, using our online system, whilst guiding members how to manage using the Club app.
• Ensure all PARQ are fully completed.
• Support the FOH Manager with any other ad-hoc duties.
• Set up of our event spaces and hosting our members and guests.
• Maintain the smooth day-to-day running of reception, registration and payment processing ensuring that all members are greeted, and checked-in efficiently, courteously, and professionally.
• Complete staff mandatory training.
• Handle problems that arise in an effective professional manner.
• Comply with all health and safety policies, procedures, and training requirements, as necessary.
  
  

Skills You Will Bring

• The ideal candidate will have previous experience working in a Luxury Club or within the luxury hospitality industry, ideally with a Front of House team.
• High standards and a passion for exceeding member expectations.
• You will be a customer service professional, have a positive and bubbly personality and have natural flair for luxury service delivery.
• Excellent communication skill and confident in dealing with issues, escalating to the relevant manager if required.
• Knowledge of a booking system is preferable.
• A strong eye for detail. Proactive approach to your work.
• Ability to work well under pressure.
• A high level of written and spoken English is essential.
• Personal appearance is to be of a very high standard at all times.
  
  

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
  
  

Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Luxury Goods and Jewelry

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