Front of House Team Member

Staycity Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading aparthotel provider as a Front of House Team Member in Birmingham. This role focuses on delivering exceptional guest service, where you'll be trained to handle various responsibilities from welcoming guests to providing local insights. A unique opportunity to build a career with ongoing training and perks, all while making guests feel at home.

Benefits

Flexible working hours

Discounted rates for overnight stays

50% discount on food

Free gym usage for you and one other

Language lessons

Long service awards

Refer and earn scheme

Taxsaver commuter scheme

Employee assistance and wellbeing service

Performance bonuses based on guest targets

Qualifications

• No prior experience required; full training provided.
• Passion for making guests happy is essential.

Responsibilities

• Greet guests warmly and ensure their needs are met.
• Serve food and drinks, assist with check-ins.
• Provide local knowledge to enhance the guest experience.

Skills

Confidence

Communication

Organization

Positive Attitude

Job description

FRONT OF HOUSE TEAM MEMBER

Staycity Group is Europe’s premier Aparthotel provider, boasting 31 fantastic properties across the continent including London, Dublin, Berlin, Edinburgh, Paris, Venice and many more cities.

Staycity Aparthotels are a home away from home, where guests can unwind in comfortable and spacious surroundings and enjoy best-in-class guest service from our team.

The Staycity Group is a fast growing company, with an average of 10 new aparthotels opening annually, meaning plenty of opportunity to progress your career with us.

At Staycity, we are passionate about people – our guests and our team – and we are seeking likeminded individuals to help us maintain and improve our best-in-class guest experience.

Job Role:

We are currently recruiting driven individuals to join our Front of House Team. You will be responsible for looking after our guests’ every need; giving a warm welcome; serving great food and drinks; helping our guests to check in; sharinglocal knowledge to enhance their stay and lots more.

Remember: No experience is needed - full training is provided!

What you can do for us

• Be a Brand Ambassador – Enjoy your job, be happy, and be passionate about what you do.
• Make a good first impression – Confidence and great communication is key.
• Be Driven – in a physical and time-driven environment. Think brillo results.
• Amaze our guests – with a keen eye for detail and great organisation skills.
• Go above and beyond for guest and team – Create raving fans and smash our guest expectations.
• Bring a positive attitude – Passion is infectious.
• Be kind – Treat everyone with respect.
• Make us better – Strive for continuous improvements.

Benefits

What we can do for you

• Build a career with Staycity
• Personal and professional development
• Flexible working hours
• Incentive schemes
• Discounted rates for overnight stays for you, and your family and friends
• 50% discount on food
• Free Gym usage for you and 1 other
• Language Lessons
• Long service awards
• Refer and earn scheme - £/€250 minimum if you successfully refer a friend to work with us
• Taxsaver commuter scheme
• Access to Staycity’s employee assistance and wellbeing service
• Earn up to an additional £/€1 per hour for every month we achieve our Guest Targets with an additional 9 prizes of £999 to be given away at the end of the year!

Staycity is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.

Click the link to apply. Come and join a company that lives and breathes its core values and strives to best in class for team and guests!