Front of House Team Leader Elevate Guest Experience

Metropolitan West; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Reward Card via the MiXR App

Stonegate Xtra Rewards

VIP entry to our Pubs and Bars

Stonegate Hotel Discounts

Flexible working

Corportate Discounted Rates

Job summary

Pen & Wig, part of Stonegate Group, is seeking an experienced Front of House Team Leader to guide the team and deliver an exceptional guest experience.

You will work with the management team to maintain smooth operations, ensure consistency, and foster a warm, welcoming environment for all guests.

Located near Cardiff Crown Court, our pub offers a vibrant setting, with flexible working, rewards, and development programmes in a leading hospitality group.

Qualifications

• Experience leading front-of-house teams in hospitality.
• Ability to maintain smooth operations and guest focus.
• Strong communication and team-motivation skills.

Responsibilities

• Lead and motivate the front-of-house team to deliver excellent guest service.
• Maintain smooth operations and ensure consistency across shifts.
• Foster a warm, welcoming environment for all guests and staff.

Skills

Team leadership

Guest experience

Operations

Job description

Pen & Wig, part of Stonegate Group, is seeking an experienced Front of House Team Leader to guide the team and deliver an exceptional guest experience.

You will work with the management team to maintain smooth operations, ensure consistency, and foster a warm, welcoming environment for all guests.

Located near Cardiff Crown Court, our pub offers a vibrant setting, with flexible working, rewards, and development programmes in a leading hospitality group.