Front of House Team Leader | Flexible Hours & Perks

Stonegate Company Ltd.; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

MiXR app discount

VIP pub entries

Flexible working

Staff development programmes

Stonegate Xtra Rewards

Job summary

Stonegate Group in Cardiff is seeking a Front of House Team Leader at Pen & Wig to lead, motivate and support the wider team in delivering an outstanding guest experience.

You will work with the management team to maintain smooth operations, foster a warm, welcoming environment, and ensure guests feel valued from arrival to farewell. 18+ to sell alcohol; full-time role in a busy hospitality setting.

Qualifications

• Experience in hospitality leadership and guest-facing roles.
• Ability to motivate and manage a diverse team.
• Strong customer service and problem-solving skills.

Responsibilities

• Lead, motivate and support the Front of House team to deliver an outstanding guest experience.
• Collaborate with management to implement the venue's vision and standards.
• Maintain smooth operations and consistency across service periods.
• Foster a warm, welcoming environment where guests feel valued from arrival to departure.

Skills

Guest service excellence

Team leadership

Hospitality operations

Job description

Stonegate Group in Cardiff is seeking a Front of House Team Leader at Pen & Wig to lead, motivate and support the wider team in delivering an outstanding guest experience.

You will work with the management team to maintain smooth operations, foster a warm, welcoming environment, and ensure guests feel valued from arrival to farewell. 18+ to sell alcohol; full-time role in a busy hospitality setting.