Aldershot - Team Leader Secondment

Cineworld Cinemas Ltd; Aldershot; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance the customer experience in a vibrant cinema environment. This role involves leading a dedicated team, ensuring operational excellence, and maintaining high standards of service and safety. As a Team Leader, you will play a pivotal role in executing the business strategy while nurturing a customer-focused atmosphere. With opportunities for personal and team development, this position promises to be rewarding for those passionate about delivering exceptional service and leading by example. Join a forward-thinking company where your leadership can make a significant impact!

Qualifications

• Experience in a leadership role within a customer-focused environment.
• Strong ability to manage and develop team members effectively.

Responsibilities

• Lead the team to deliver an exceptional customer experience.
• Ensure compliance with health and safety policies and operational guidelines.
• Engage teams to improve business results through effective management.

Skills

Team Leadership

Customer Service

Communication

People Management

Operational Management

Education

High School Diploma

Management Training

Job description

We are looking for a Team Leader to join us on a secondment basis until January 2025. At the end of this period, there may be the opportunity for this to become a permanent role.

As a Team Leader you will:

1. Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of ‘The Best Place To Watch A Movie’.
2. Be the first escalation point for any customer interactions.
3. Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.
4. Support the management team in the delivery of the business KPIs and strategy objectives.
5. Ensure a front of house presence at all times.
6. Maintain regular and effective communication links with the Management Team and Team Members.
7. Participate in Management and Team meetings as required.
8. Undertake management opening and closing responsibilities and duties as required.
9. Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
10. Support with the induction and recruitment process of new staff.
11. Assist in the development and delivery of Team member meetings (as required).
12. Effectively organise resources to deliver the operational requirements of the cinema.
13. Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience.
14. Ensure that our brand standards and reputation are maintained.
15. Maintain and build awareness of film product, promotions etc.
16. Monitor customer feedback and communicate to the Management Team.
17. Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
18. Ensure staff scheduling is managed accordingly to meet the demands of the business.
19. Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
20. Mitigate incident risk by ensuring safety and security measures are implemented.
21. Ensure all relevant licensing, legislative and business compliance is adhered to.
22. Ensure Team Members are aware of relevant business information to meet business needs, operate effectively and efficiently, and maximise sales opportunities (up-selling, incentives etc.).
23. Develop, support and understand back of house operations to deliver the business objectives (as and when required).