Front of House Team Leader

TN United Kingdom; Swindon; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prominent fitness and wellbeing gym located in Swindon is seeking a Front of House Team Leader to create a welcoming atmosphere for all members and visitors. This role involves leading a team to ensure exceptional customer service, managing reception activities, and upholding brand standards. A competitive salary, alongside a comprehensive benefits package including free gym membership and wellness rewards, is offered to attract the right individual.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to lead and develop a team.
• Self-motivated with a strong focus on customer service.

Responsibilities

• Promote a friendly and professional environment.
• Manage training for reception team and ensure standards are maintained.
• Supervise reception activities including guest check-ins and bookings.

Skills

Customer Care

Communication

Leadership

Team Management

Initiative

Job description

Social network you want to login/join with:

Front of House Team Leader
Nuffield Health Swindon Fitness and Wellbeing Gym | Customer Services | Permanent | Full time
Up to £27,477.10 per annum, depending on experience
40 hours per week

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Leader at our Fitness and Wellbeing Club, you'll show lots of initiative and the confidence to lead and develop a team. Crucially, you'll be self-motivated, with excellent communication skills that set you apart from everyone else, over the phone and in person.

As a Front of House Team Leader, you will:

Promote a friendly, relaxing and professional environment.

Ensure that everyone who visits our club enjoys an exceptional and efficient service.

Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.

Supervise all reception activities including all information given out, all check-ins and bookings.

Co-ordinate and manage reception procedures to ensure that all fees, including guest fees are collected.

Ensure brand standards are maintained.

Promote effective communication throughout the club.

Actively seek to assist colleagues and other departments.

Manage, appraise, and interpret data, information and /or situations.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.