Front of House Team Leader

Great Local Pubs - Stonegate Group; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

MiXR App 25% off discount for you and

Xtra Rewards discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working

Dental insurance

Early access to earned wages

Award-winning development programmes

Job summary

Bluebell Fulwell, part of Stonegate Group, is hiring a Front of House Team Leader to guide the team and ensure an exceptional guest experience at the pub. You will work with management to realize the shared vision, maintain smooth operations, and foster a welcoming environment where guests feel valued.

The role requires leading by example, delivering consistent service, and supporting a positive team culture across shifts, including evenings and weekends.

Qualifications

• Experience leading a hospitality team in pubs or restaurants.
• Ability to motivate and develop a diverse team.
• Strong focus on guest satisfaction and service standards.

Responsibilities

• Lead, motivate and encourage the wider team to deliver a great guest experience.
• Work alongside the management team to bring the shared vision to life.
• Foster a warm, welcoming environment where guests feel valued.

Skills

Team leadership

Guest experience

Operations coordination

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Bluebell Fulwell. Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us… Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it's top-notch sports screenings, quiz nights, or DJs keeping the party going, there's always something happening. At most of our pubs, you'll find proper pub grub - with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we've got it nailed. We serve up real value, a great atmosphere, and a pub experience that's worth every penny. The Bluebell is a traditional local pub in the heart of Fulwell, famous for great value food, drinks, and sports offerings. We cater for every occasion, with our quality range of ales, gins, and Sunday carvery making us a firm favourite with customers. We also have a car park, making us accessible to all staff and guests.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms-including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

What's in it for you?

• Reward Card via the MiXR App - 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards - Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream - Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Bluebell Fulwell you must be 18 or over as the roles involves the sale of alcohol.