Front of House Team Leader

The People's Pub - Stonegate Group; Lancaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to inspire and lead their team at a vibrant pub. This role is pivotal in ensuring guests enjoy a fantastic experience, from maintaining smooth operations to creating a warm atmosphere. The venue is known for its lively environment, with regular events and a strong community presence. If you have a passion for hospitality and a knack for leadership, this is the perfect opportunity to make a significant impact in a rewarding setting.

Benefits

25% off food and drink for you and friends

Online benefits portal with discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discount rates

Healthcare benefits

Discounted dental insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Must be 18 or over due to alcohol sales.
• Experience in a leadership role is essential.

Responsibilities

• Lead and motivate the team to deliver an amazing guest experience.
• Maintain smooth operations and foster a welcoming environment.

Skills

Leadership

Team Motivation

Customer Service

Operational Management

Job description

Location - Pendle Witch

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Pendle Witch.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Pendle Witch is the perfect local, with one of the best beer gardens in the heart of the city. The Pendle Witch has a high level of trade for both food and drink, attracting locals, shoppers, and workers, and has a strong student following. We have activities throughout the week, including a weekly quiz. With multiple TVs, we offer an amazing sports atmosphere, and a pool table brings a social feel.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

3. VIP entry to our Pubs and Bars

4. Stonegate Hotel Discounts

5. Flexible working

6. David Lloyd Corporate Discount Rates

7. Vitality Healthcare

8. Discounted Dental Insurance

9. Wagestream – Early access to your earned wages

10. Award winning development programmes

To be considered for the Front of House Team Leader position at Pendle Witch you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pendle Witch directly.

Job Reference: PL1293756LanFOHTL