Front of House Support

Poolhouse Global Limited; Greater London; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (co

Free nutritious meals at work

Job summary

Poolhouse is seeking a Front of House Support team member for a fixed-term period in London, from 16 November to 20 December 2026. You will assist across bar, floor and guest areas, delivering a high-quality guest experience during a busy festive period.

role requires teamwork, adaptability and a positive attitude, with responsibilities including setup, service delivery, and maintaining cleanliness and service standards throughout the venue.

Qualifications

• Experience in fast-paced front-of-house environments.
• Ability to work as part of a team and stay flexible.
• Willingness to learn and take feedback.
• Physically able to stand for long periods.

Responsibilities

• Provide general support across Front of House operations (bar, floor, guest service).
• Assist with preparation, setup and closing of service areas.
• Support delivery of food, drinks and other items to guests as required.
• Clear, clean and reset tables and service areas.
• Restock supplies and maintain cleanliness and presentation.
• Respond promptly to guest requests and support colleagues.
• Carry out other Front of House duties as directed by management.

Skills

Strong work ethic

Organised, reliable, efficient

Calm under pressure

Team-first mindset

Attention to detail

Willingness to learn

Physically fit

Positive, proactive attitude

Job description

Front of House Support

Application Deadline: 27 October 2026

Department: Floor

Employment Type: Fixed Term Contract

Location: London Liverpool Street

Compensation: £14.00 / hour

Description

Contract Period: 16 November – 20 December 2026

Role Purpose

As part of the Front of House Support team at Poolhouse, your role is to help ensure the smooth running of daily operations and deliver an excellent guest experience.

You’ll provide flexible support across the bar, floor and wider Front of House operation, assisting wherever needed to maintain efficient service and high standards.

From preparing service areas and assisting with food and drink delivery to clearing tables, maintaining cleanliness and supporting colleagues during busy periods, you’ll play an important part in keeping the venue running smoothly.

This is a hands-on, fast-paced role requiring teamwork, adaptability and a positive, proactive attitude.

• Guests receive friendly, efficient and attentive service.
• Bar and floor teams are supported throughout service.
• Food, drinks and other service items are delivered promptly and carefully.
• Tables, service stations and guest areas are kept clean, organised and ready for use.
• You adapt to different tasks and areas of the venue depending on operational needs.
• You follow company procedures, health and safety requirements and service standards.
• You work collaboratively, remain dependable and maintain a positive attitude during busy periods.

This is a temporary position running from 16 November to 20 December 2026 inclusive, to provide additional operational support during the busy festive period.

Due to the short duration of the assignment and operational requirements during this period, annual leave cannot ordinarily be taken during the fixed-term engagement.

Annual leave entitlement will continue to accrue throughout the employment period. Any accrued but untaken statutory holiday entitlement will be calculated and paid upon termination of employment, together with the employee's final pay, subject to applicable statutory requirements.

The employment will end automatically on 20 December 2026, unless otherwise agreed in writing.

This role is delivered with care, curiosity and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Provide general support across Front of House operations, including bar, floor and guest service areas.
• Assist with the preparation, setup and closing of service areas.
• Support the delivery of food, drinks and other items to guests as required.
• Clear, clean and reset tables and service areas to maintain operational efficiency.
• Assist with restocking supplies, equipment and service essentials.
• Maintain cleanliness, organisation and presentation standards throughout the venue.
• Respond promptly to guest requests and assist colleagues in delivering a positive guest experience.
• Carry out other reasonable Front of House duties as directed by management.

Skills, Knowledge and Expertise

• Strong work ethic and ability to stay focused in a fast-paced bar
• Organised, reliable, and efficient
• Calm and helpful under pressure
• Team-first mindset - always looking for ways to support
• Good attention to detail and commitment to cleanliness
• Willingness to learn and take feedback
• Physically fit and comfortable with active, on-your-feet work
• Positive, humble, and proud to do the behind-the-scenes work that makes the whole bar shine

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Free nutritious meals at work