Front of House Supervisor Job

Greycoat Lumleys; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization seeks a Front of House Supervisor to oversee lunch operations and support event management. This role requires strong leadership and customer service skills, along with a passion for high-quality hospitality. The position offers a hybrid working environment and numerous benefits, ensuring a holistic approach to employee satisfaction.

Benefits

Generous annual leave entitlement

Private Medical Insurance

Stakeholder Pension Scheme

Interest-free Season Ticket/Bicycle loan

Enhanced Maternity and Paternity Leave

Great annual training and development support

Free uniform for operational roles

Death in Service benefit; 6 x your annual salary

Free Eye tests and chiropody

Access to a confidential Employment Assistance Programme

Qualifications

• Experience in hospitality providing customer service to a wide range of clients.
• Experience leading/supervising in a catering environment.
• Basic IT skills, including Word, Excel & Outlook.

Responsibilities

• Supervise daily lunch operations and various events.
• Delegate tasks and manage staff for set-ups and services.
• Ensure communication of dietary requirements to staff.

Skills

Hospitality experience

Customer service

Leadership

Attention to detail

Communication

Tools

Word

Excel

Outlook

Job description

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A client of ours - a thriving society of barristers, situated on a large estate of historic buildings and contemporary facilities in central London, is looking for a Front of House Supervisor.

Role Overview:

To supervise lunch operations in the hall and offer supervisory support in the planning, preparation, and running of events. Ensure excellent service is provided by waiting staff to our client, Members, Benchers, and external clients.

Benefits:

• Generous annual leave entitlement: 30+ days including closure periods over Christmas, Easter, and August (for most roles)
• A 35-hour working week including paid breaks (for most roles)
• Hybrid working (depending on role)
• Overtime paid for operational roles
• Private Medical Insurance
• Non-contributory 10% Stakeholder Pension Scheme
• Interest-free Season Ticket/Bicycle loan
• Free uniform for operational roles (laundered)
• Enhanced Maternity, Paternity, and Shared Parental Leave
• Training and continual development support
• Bicycle stands and shower facilities
• Death in Service benefit: 6x your annual salary
• Free eye tests and chiropody
• Confidential Employment Assistance Programme
• Social events such as staff parties and quiz nights

You:

• Experience in hospitality, providing excellent customer service to diverse clientele
• Experience in managing events from small to large scale, possibly in unique venues
• Experience leading or supervising teams within catering environments
• Motivated, proactive, with a can-do attitude, demonstrating honesty and integrity
• Basic IT skills: Word, Excel, Outlook
• Willingness to learn and understand the protocols of an established institution
• Passionate about people and service
• Attention to detail and high standards of work
• Confident communicator, capable of developing positive relationships
• Flexible in working hours as required

The Role:

• Delegate and supervise team setup and operations for morning meetings, lunch, committee setups, and evening events
• Assist FOH Management with administrative tasks: staffing, dietary maps, briefing docs, equipment lists
• Coordinate with laundry services for weekly requirements
• Supervise small dinners and receptions up to 100 guests as needed
• Brief and supervise waiting staff, ensuring dietary and allergen info is communicated
• Organize and book agency staff for lunch and events in consultation with Event Operations Managers
• Conduct monthly FOH stock takes and report findings
• Assist in reporting maintenance issues
• Hold regular meetings with hospitality staff to ensure wellbeing
• Build rapport with team and agency staff
• Perform any other reasonable tasks as directed by management

Specification:

• 40 hours per week, 5 days out of 7 (includes a one-hour paid lunch break)