Front of House Supervisor

Loungers; West Bridgford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Tips on top of hourly pay

Free staff meal on every shift

50% food & drinks discount from day 1

Flexible hours

Job summary

Loungers is hiring a Front of House Supervisor for Portello Lounge, a casual dining café‑bar. This role leads shifts, supports management, coaches staff, and ensures top service with a focus on cleanliness, allergens, and cash handling.

Enjoy tips, staff meals, 50% food and drinks discount from day one, and flexible hours across part‑time or full‑time opportunities. The ideal candidate has hospitality experience, strong leadership, and a customer‑centric approach to create a welcoming lounge

Qualifications

• Experience in hospitality/front of house.
• Leadership of shifts and team.
• Strong customer service and communication.

Responsibilities

• Lead from the front during busy shifts and ensure great service.
• Support management with opening/closing tasks and standards on the floor.
• Coach, guide and motivate the team to stay confident during service.
• Maintain cleanliness, presentation, food safety, allergens and cash handling processes.
• Address customer queries or complaints and turn good visits into great ones.
• Assist with sales, manage the bar and pass, and contribute to a Lounge that locals love.

Skills

Team leadership

Customer service

Coaching

Cash handling

Food safety

Job description

We're hiring a Front of House Supervisor to be part of the team at Portello Lounge a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to £13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

About the Supervisor Role

Lounges are pretty special places, and what makes them so special is the brilliant people who work in them.

As Supervisor you'll be a key part of the team at Portello Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

What's in it For You?

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality — Loungefest!
• Long service awards – Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We’re Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Portello Loungefeel like a home from home
• Community-minded — you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift — delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step