Front of House Supervisor

Loungers; Sutton Coldfield; Sur place; GBP 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Hourly pay + tips

Free meal on shift

50% discount on food & drinks

Career development

Résumé du poste

Loungers, Verdo Lounge, England, is seeking a Front of House Supervisor to lead shifts, guide staff, and ensure top‑level guest service. The role offers a friendly team environment with opportunities to progress within a growing hospitality brand.

You'll oversee daily operations, coach colleagues, and maintain standards across the floor, bar, and pass. The position suits someone ready to step into management, with hands‑on leadership and a passion for guest satisfaction.

Qualifications

• Experience in hospitality roles (restaurants, bars, cafés or coffee shops)
• Ability to lead and support a team during busy shifts
• Strong customer service and communication skills

Responsabilités

• Lead from the front during busy shifts and help the team deliver excellent service
• Support the management team with day‑to‑day lounge operations, opening/closing tasks and standards
• Coach, guide and motivate the team to ensure confidence and clear roles during service
• Maintain cleanliness, presentation, food safety, allergen awareness and cash handling processes
• Handle customer queries or complaints confidently and turn visits into great experiences
• Assist in driving sales, manage the bar and pass, and help create a welcoming lounge for the local community

Description du poste

We're hiring a Front of House Supervisor to be part of the team at Verdo Lounge a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to £13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

About the Supervisor Role

Lounges are pretty special places, and what makes them so special is the brilliant people who work in them.

As Supervisor you'll be a key part of the team at Verdo Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

What's in it For You?

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality — Loungefest!
• Long service awards – Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Verdo Loungefeel like a home from home
• Community-minded — you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift — delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step