Front of House Supervisor

Loungers; Harlow; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Tips shared across team

Flexible contract

Free meal on every shift

50% discount on food & drinks

Job summary

Loungers, Novo Lounge, is seeking a Front of House Supervisor to lead on busy shifts, coach team members and ensure exceptional guest experiences. This role fits within the Loungers family, offering a pathway into management and a supportive team culture across England and Wales.

You'll enjoy hourly pay with tips, a flexible contract, a free meal on every shift, and staff discounts from day one, plus opportunities for career progression and staff events. Apply to join a growing hospitality group.

Qualifications

• Experience in leading front-of-house teams on busy shifts.
• Comfortable coaching and motivating staff.
• Strong guest-service focus with attention to detail.

Responsibilities

• Lead from the front during busy shifts and ensure great service.
• Support management with day-to-day lounge operations and standards.
• Coach and motivate the team so everyone knows their role.
• Maintain cleanliness, presentation, allergens, cash handling procedures.
• Handle customer queries or complaints confidently to turn visits into positives.
• Help drive sales by managing the bar and pass.

Skills

Leadership

Customer service

Teamwork

Hospitality experience

Communication

Job description

We're hiring a Front of House Supervisor to be part of the team at Novo Lounge a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to £13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

About the Supervisor Role

Lounges are pretty special places, and what makes them so special is the brilliant people who work in them.

As Supervisor you'll be a key part of the team at Novo Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

What's in it For You?

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality — Loungefest!
• Long service awards – Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Novo Loungefeel like a home from home
• Community-minded — you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift — delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step