Front of House Supervisor

Loungers plc; Melton Mowbray; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Hourly pay + tips

Free meal on every shift

50% discount on food & drinks from day

Discount on alcohol across brands

Early access to pay via Wagestream

Staff food every shift

No uniform policy

Christmas/Boxing Day off

Career development with bite-size培训

Job summary

Loungers plc is hiring a Front of House Supervisor for Montero Lounge, a casual dining café bar. The role offers hourly pay up to £13.30 plus tips, with staff meals on every shift, 50% food & drinks discounts from day one, and a range of career development options within the Loungers family.

Join a growing hospitality brand across England and Wales, lead the front of house team, and help deliver memorable customer experiences while supporting managers and driving sales.

Qualifications

• Experience in hospitality settings (restaurants, bars, cafés) and frontline leadership roles such as Supervisor, Team Leader or Senior Server.
• Comfortable leading a team, coaching staff and maintaining high service standards.
• Able to manage busy shifts, ensure cleanliness, safety and cash handling procedures.

Responsibilities

• Lead from the front during busy shifts, ensuring great service and smooth operations.
• Support management with day-to-day lounge operations, opening/closing tasks and floor standards.
• Coach and motivate the team, ensuring everyone knows their role and feels confident during service.
• Monitor detail like cleanliness, presentation, food safety, allergens and cash handling.
• Handle customer queries or complaints confidently and turn visits into positive experiences.
• Contribute to driving sales by managing the bar and pass, aiding community-focused lounges.

Job description

We're hiring a Front of House Supervisor to be part of the team at Montero Lounge a local café bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to £13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

About the Supervisor Role

Lounges are pretty special places, and what makes them so special is the brilliant people who work in them.

As Supervisor youll be a key part of the team at Montero Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

What's in it For You?

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality — Loungefest!
• Long service awards – Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity

What You’ll Do

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Montero Loungefeel like a home from home
• Community-minded — you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift — delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, cafés or coffee shops — whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step