Front of House Supervisor

Atisfood; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Generous bonus scheme

Free atis meal daily

50% personal dining discount

30% friends & family discount

Pension scheme

Enhanced parental leave

Gym discounts

Cycle to Work

Birthday off

Employee Assistance Programme

Charity days

Job summary

atis is seeking an experienced Front of House Supervisor to elevate guest experiences and lead a high-energy team in Greater London. You’ll own shifts, coach staff, and drive service standards while upholding food safety and brand guidelines.

We offer a generous bonus scheme, daily meals, dining discounts, pension and parental leave, plus wellness and progression opportunities as we grow. Join us to lead with kindness and excellence.

Qualifications

• Experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.
• Natural coach with ability to develop others.
• Excellent customer service and guest interaction at pace.

Responsibilities

• Lead and motivate your team through high-volume service, staying calm and decisive.
• Coach team members in the moment and provide constructive feedback.
• Own the shift standards, pace, guest experience and operational performance.
• Handle customer feedback and on-shift challenges with composure and good judgement.
• Communicate clearly with team and management.
• Ensure food safety, hygiene and atis standards are upheld.
• Lead by example and support stock taking, stock control and ordering.

Skills

Supervisory experience

Leadership

Customer service

Communication

Team motivation

Job description

Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour

Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week)

Job Type: Permanent (full-time)

We are looking for an experienced and driven Front of House Supervisor to join atis - someone who doesn’t just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience.

We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management.

atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren’t just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, and have the leadership skills to inspire a team to do the same, we want to hear from you!

We’re looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks!

What you’ll be doing:

• Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts.
• Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people’s skills.
• Taking full accountability for the shift - standards, pace, guest experience, and operational performance.
• Handling customer feedback and on-shift challenges with composure and good judgement.
• Communicating clearly and confidently with both your team and with management.
• Ensuring food safety, hygiene and atis standards are upheld at all times.
• Being the go-to person your team can rely on - leading by example in everything you do.
• Supporting the management team with stock taking, stock control and the ordering of stock.

You’ll thrive here if you have / are:

• Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.
• Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture.
• A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!
• You bring positive energy - the kind that lifts the room, inspires your team and makes both guests and colleagues feel welcome.
• You show up - for your team and your guests, leading from the front and going beyond your job description when it matters.
• You obsess over quality - in the guest experience, in your team’s output, in the small details others might miss.
• You’re driven and excited by fast pace and constant movement - we don’t sit still. You spot what needs doing and make sure it gets done.
• You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same high standard - we have no time for blame culture.
• A natural coach - someone who gets real satisfaction from seeing others improve and succeed.
• Composure under pressure and the ability to make quick, confident decisions.
• A passion for good, healthy food.
• Food safety knowledge and best practices.

What do we offer you?

Financial

• Generous bonus scheme - up to £1.25 per hour, with additional opportunities at management level.
• Free atis meal daily - healthy, filling and delicious.
• 50% personal dining discount when you eat at any of our stores, outside of work hours.
• 30% friends & family discount at atis.
• Pension scheme.
• Enhanced parental leave policy.

Physical

• Gym discounts.
• Cycle to Work scheme.
• atis football league - all levels welcome!

Culture & Belonging

• Your birthday off - paid!
• Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.
• Industry leading internal progression rates with clear development plans - we want you to grow into management.
• Paid charity days.
• Regular staff parties & events.

atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.