Front of House Supervisor

Atisfood; City of Westminster; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Generous bonus scheme

Free atis meal

50% personal dining discount

30% friends & family discount

Pension scheme

Enhanced parental leave

Gym discounts

Cycle to Work

Football league

Birthday off

Employee assistance programme

Staff parties & events

Job summary

atis is seeking an experienced Front of House Supervisor to raise standards in a fast-paced hospitality setting. You will own shifts, lead the team and ensure exceptional guest experiences, while growing with a dynamic, expanding company.

The role offers a generous bonus scheme and benefits, with opportunities to progress into management within a culture of kindness and support.

Qualifications

• Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.
• Leads by example - rolls up sleeves while keeping an eye on the bigger picture.
• Exceptional customer service and ability to interact with guests and colleagues.
• Positive energy that lifts the room and inspires the team.
• Willingness to lead from the front and go beyond the job description when needed.
• Obsessed with quality in guest experience and team output.

Responsibilities

• Leading and motivating your team through high-volume service, staying calm, decisive and positive.
• Coaching team members in the moment, giving feedback and developing skills.
• Taking full accountability for the shift - standards, pace, guest experience and operations.
• Handling customer feedback and on-shift challenges with composure and good judgement.
• Communicating clearly with your team and management.
• Upholding food safety, hygiene and atis standards at all times.
• Leading by example and being the go-to person for your team.
• Supporting management with stock taking, stock control and ordering.

Job description

Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour

Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week)

Job Type: Permanent (full-time or part-time)

We are looking for an experienced and driven Front of House Supervisor to join atis - someone who doesn’t just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience.

We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management.

atis is embodied by our powerful, healthy food. We prepare our products fresh in house, everyday, but we aren’t just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, and have the leadership skills to inspire a team to do the same, we want to hear from you!

We’re looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks!

What you’ll be doing:

• Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts.

• Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people’s skills.

• Taking full accountability for the shift - standards, pace, guest experience, and operational performance.

• Handling customer feedback and on-shift challenges with composure and good judgement.

• Communicating clearly and confidently with both your team and with management.

• Ensuring food safety, hygiene and atis standards are upheld at all times.

• Being the go-to person your team can rely on - leading by example in everything you do.

• Supporting the management team with stock taking, stock control and the ordering of stock.

You’ll thrive here if you have / are:

• Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.

• Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture.

• A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!

• You bring positive energy - the kind that lifts the room, inspires your team and makes both guests and colleagues feel welcome.

• You show up - for your team and your guests, leading from the front and going beyond your job description when it matters.

• You obsess over quality - in the guest experience, in your team’s output, in the small details others might miss.

• You’re driven and excited by fast pace and constant movement - we don’t sit still. You spot what needs doing and make sure it gets done.

• You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same high standard - we have no time for blame culture.

• A natural coach - someone who gets real satisfaction from seeing others improve and succeed.

• Composure under pressure and the ability to make quick, confident decisions.

• A passion for good, healthy food.

• Food safety knowledge and best practices.

What do we offer you?

Financial

• Generous bonus scheme - up to £1.25 per hour, with additional opportunities at management level.

• Free atis meal daily - healthy, filling and delicious.

• 50% personal dining discount when you eat at any of our stores, outside of work hours.

• 30% friends & family discount at atis.

• Pension scheme.

• Enhanced parental leave policy.

Physical

• Gym discounts.

• Cycle to Work scheme.

• atis football league - all levels welcome!

Culture & Belonging

• Your birthday off - paid!

• Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.

• Industry leading internal progression rates with clear development plans - we want you to grow into management.

• Paid charity days.

• Regular staff parties & events.

atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.