Front of House Supervisor

Thomas Franks Ltd.; Cambridge; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading catering company seeks a Front of House Supervisor | Team Leader for their prestigious Cambridge location. This role focuses on managing service standards, supervising staff, and ensuring excellent food service. Ideal candidates will bring experience in catering, a customer service mindset, and a commitment to teamwork and health standards.

Benefits

Discounts at retailers, restaurants, gyms, etc.

Free meals on duty

Volunteer leave (up to one day/year)

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Referral bonuses

Training and development programs

Apprenticeship opportunities

Social events

Employee assistance program

Career progression opportunities

Qualifications

• Experience in a fast-paced catering environment, preferably as a catering assistant or supervisor.
• Good verbal and written English skills.
• Willingness to learn and take responsibility.

Responsibilities

• Ensure all FOH staff attend on time and wear appropriate uniforms.
• Manage the service rota and delegate tasks.
• Prepare service areas for daily operations.

Skills

Teamwork

Listening skills

Initiative

Personal presentation

Hygiene

Customer service orientation

Verbal communication

Written communication

Education

Food hygiene certification

Job description

Contract: Full Time, Permanent
Salary: 27000 - 28500
Hours: 40 per week

We are seeking a Front of House Supervisor | Team Leader to join our team at a prestigious location in Cambridge.

Ideal candidates will have experience working in a fast-paced catering environment, either as a catering assistant or supervisor, and are looking to advance into a managerial role.

Enjoy working with a great team for a company passionate about food and excellent customer service.

Role Responsibilities:

• Ensure all FOH staff attend on time and wear appropriate uniforms.
• Maintain service standards among staff.
• Manage the service rota and re-allocate duties as needed.
• Complete daily cleaning and health & safety records.
• Delegate tasks and oversee their completion.
• Conduct shift handovers to the Duty team.
• Ensure food served meets Thomas Franks standards.
• Prepare service areas for daily operations.
• Handle special functions' food, beverage, and equipment setup and cleanup.
• Prepare basic food items following hygiene and safety standards.
• Restock supplies and anticipate customer needs.
• Communicate stock shortages and delays to the kitchen.
• Operate cleaning equipment properly.
• Perform cleaning and hygiene duties.
• Serve customers according to company standards.
• Maintain vending machines and equipment.
• Manage rubbish and recycling appropriately.
• Assist with additional hours for events and lettings as needed, with manager approval.
• Be aware of all dietary requirements for pupils and staff.
• Support the Catering Manager with event organization if required.
• Attend daily menu briefings and communicate updates to the team.

Personal Skills & Attributes:

• Teamwork, listening skills, initiative, personal presentation, hygiene, and behavior.
• Food hygiene certification preferred.
• Adaptability, reliability, honesty, and customer service orientation.
• Willingness to learn and take responsibility.
• Ability to lift, carry, and push moderately heavy items.
• Good verbal and written English skills.
• Experience in customer service or food prep preferred.

Additional Information:

You are expected to represent the company positively and adhere to health & safety documentation. Participation in training and development is encouraged, with opportunities for career growth.

• Discounts at retailers, restaurants, gyms, etc.
• Free meals on duty
• Volunteer leave (up to one day/year)
• Enhanced maternity, paternity, and adoption leave
• Cycle to work scheme
• Referral bonuses
• Training and development programs
• Apprenticeship opportunities
• Social events
• Employee assistance program
• Career progression opportunities

About Thomas Franks:

A founder-led, fresh food catering company committed to excellence, individuality, and passion. We value our clients and staff equally.

Applicants must have the right to work in the UK.

Diversity & Inclusion:

We encourage applications from diverse backgrounds to foster a culture of growth and inclusion, particularly from underrepresented groups, believing that diversity leads to better results and a better working environment.