Front of House Supervisor

The Merchant Hotel; Belfast City; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Overnight stay with dinner for two

Birthday off

Paid breaks

Job summary

The Merchant Hotel in Belfast is seeking a Front of House Supervisor to lead a guest‑facing team in a five‑star setting. You will uphold the highest standards of service, manage daily front desk and food service operations, and mentor colleagues to deliver memorable experiences for every guest. This role offers strong career progression, training, and rewards such as an overnight stay with dinner for two, your birthday off, and paid breaks.

Qualifications

• Previous supervisory experience in a customer service environment.
• Desirable: Supervisory experience in a hotel environment.

Skills

Customer service

Supervisory experience

Job description

We are looking for a Front of House Supervisor to join our team at the five-star Merchant Hotel, Belfast. When it comes to hospitality and customer service, we believe we are the best in the business. Therefore, we are looking for the best people to join our award-winning team. Working here means great opportunities for career progression and the chance to learn skills that are recognized worldwide. If you’re ready for an exciting role with plenty of room to grow, we’d love to hear from you!

What’s in it for you…

• An overnight stay with dinner for two at The Merchant Hotel (subject to contract).
• Your birthday off!
• Paid breaks

Essential Criteria:

• Previous supervisory experience in a customer service environment

Desirable Criteria:

• Supervisory experience in a hotel environment
• First aid trained

The Company reserves the right to apply an enhanced short‑listing criterion.

The Merchant Hotel is an equal opportunities employer.