Front of House Shift Manager

Surety Hospitality; Bridgend; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

30 days paid holiday

Birthdays off

Flexible working week

50% off meals

Charity and community events support

Job summary

Mowgli in Bridgend is seeking a Front of House Shift Manager to deliver exceptional guest experiences through precise service and strong team leadership. You will model excellence, uphold brand standards, and drive smooth day-to-day operations to ensure guest satisfaction across shifts.

The role emphasizes hands-on leadership, collaboration with the team, and maintaining a welcoming dining environment aligned with our brand values.

Qualifications

• Experience in hospitality or food and beverage service is preferred.
• Ability to lead a team and maintain high service standards.
• Strong communication and guest-relations skills.

Responsibilities

• Ensure an exceptional guest experience through excellent service execution and strong team coordination.
• Lead by example, uphold brand standards, and contribute to operational excellence.

Skills

Guest service

Team coordination

Brand standards

Job description

Here at Mowgli we are recognised as a Sunday Times 'Best places to Work' and have been for third consecutive years and awarded one of the 'Best Companies' to work for in the UK four years in a row, and we are looking for a Front of House Shift Manager brimming with intelligence, grace and graft to join the team.

Founded by Nisha Katona in 2014, Mowgli has continued its growth and aspires for the restaurant chain to become the national voice for Indian Street Food, enriching lives wherever she goes.

Why Join Mowgli?

• 30 days paid holiday with enhanced family leave
• Access 40% of your wage earned before payday
• Have your birthday and your child's first day of school off on Mowgli
• Getting a puppy? Welcome them properly to their new home and enjoy a flexible working week while they settle in!
• The chance to go on life changing trips all over the world
• Guaranteed Christmas Day, Boxing Day and New Year's Day off
• 50% off food when you visit with family and friends and enjoy free meals on shift Work somewhere with purpose - We have raised over
• Work somewhere with purpose- we have raised over £2 million for local and international charities and have committed to working towards a more sustainable future.

The Role:

We are on the hunt for someone ensure an exceptional guest experience through excellent service execution and strong team coordination. As a Front of House Shift Manager, you lead by example, uphold brand standards, and contribute to overall operational excellence.