Front of House / Receptionist - luxury Skin Clinic

Jobs in Beauty; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beauty clinic in London is seeking a Front of House Coordinator to create exceptional client experiences. You will manage front of house operations, engage with clients, and maintain a high standard of service. Candidates should have strong customer service skills and some experience in a similar role. This position requires flexibility in working hours, including weekends and evenings.

Qualifications

• Experience in a similar front of house/receptionist/customer facing role.
• Impeccable personal presentation and professional demeanor.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver a 5* welcome to our clients.
• Manage day to day front of house operations.
• Assist with administrative tasks including stock control.

Skills

Customer service skills

Communication skills

Retail sales

Education

Relevant qualification in beauty therapy or aesthetics

Job description

Overview

As the Front of House Coordinator, you will be the first and lasting impression of the clinic. You will play a critical role in delivering an exceptional, seamless client journey - from the initial welcome to post-treatment care. This role requires a polished, professional, and proactive individual who thrives in a high-end, fast-paced environment.

Responsibilities

• Deliver a 5* welcome to our clients
• Manage the day to day front of house operations, managing bookings and taking calls/answering emails
• Retail sales
• Stock control
• Handle client payments
• Maintain the studio to a high standard at all times
• Effectively communicate with clients regarding their treatment options and aftercare advice
• Assist with administrative tasks including stock control, reporting, and supporting marketing activities (Huge bonus f you have a flair for social media!)

Experience / Qualifications

• Experience in a similar front of house/receptionist/customer facing role
• Strong customer service skills with the ability to engage effectively with clients
• Impeccable personal presentation, professional demeanor, and excellent communication skills
• Excellent communication skills, both verbal and written, with fluency in English required
• A relevant qualification in beauty therapy or aesthetics is advantageous but not mandatory for the right candidate.

Join our team and contribute to creating an inviting atmosphere where clients can relax and indulge in their beauty treatments!

Requirements

• Saturdays and evenings required, minimum of 30 hours a week. Flexibility with rota is essential.