Front of House Porter

The Store Oxford; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Store Oxford, a luxurious boutique hotel, seeks a Hotel Porter to deliver exceptional guest service and create memorable experiences. Candidates should have hotel experience, a proactive approach, and effective communication skills. With competitive compensation, career growth, and a dynamic team environment, this role is crucial to enhancing the guest journey.

Benefits

28 days annual leave

Flexible rotas

Meals on duty

Ongoing training provided

Career progression and development

50% discount on Royal Cars taxis

Refer a Friend Scheme

Review bonus

Access to Wagestream

Discount on treatments in spa

25% off food and beverage

Health and wellbeing benefits

Team Awards

Qualifications

• Previous experience in hotels is essential.
• Strong understanding of customer preferences.
• Ability to manage multiple priorities.

Responsibilities

• Provide exceptional guest service as the first point of contact.
• Transport guest luggage and deliver amenities to rooms.
• Manage multiple guest requests efficiently.

Skills

Communication

Proactive attitude

Customer service

Ability to work under pressure

Job description

The Store a new lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Our growing team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed lifestyle luxury hotel experience to the city of Oxford.

Does this role
appeal to you?

We
are looking for a Hotel Porter to join our team. The ideal candidate will have
experience in working in hotels, anticipates guests needs and has a proactive
approach to their role and duties. The successful candidate must also be able
to work effectively with other members of the company.

The
role requires the successful candidate to keep calm under pressure, have excellent
communicative skills and to be able to cope with the physical demand of the
job.

If this sounds
like something you could do then step into the spotlight asour Porter at
The Store, Oxford!

Here’s what
the role is all about:

As
Porter at The Store, you will provide
exceptional guest service; you will be one of the first if not the first point
of contact for most of our guests – this is a big role to fill, and no day will
be the same. We are looking for someone who can action guests needs quickly,
interact in a professional manner and efficiently, pre-empting guests needs and
being there to assist the Front of House team. This will include tasks such as
the transportation of guest luggage and delivering guest amenities into the
rooms for the guest prior to their arrival. The
Porters presence will enable us to enhance the guest journey even more.

Previous experience in hotels,
the ability to manage multiple priorities, and a strong understanding of
customer preferences are essential.

• 28 days annual leave (increasing to 33 days after 5 years’ service)
• Flexible rotas - we understand the importance of work life balance
• Delicious meals on duty
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people
• Royal Cars taxis 50% discount for our people
• Refer a Friend Scheme
• Review bonus
• Access to Wagestream
• 25% off treatments in our spa and 50% off products
• Discount on rooms and food and beverage
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes
• Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
• Team Awards
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action.
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

We’ve got 4Brand Pillarsthat will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom