Front of House Manager — Innovative Early Years Ops

N Family Club; Hove; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Holiday allowance

Development fund

Clothing allowance

Family-friendly leave

Childcare discount

Loyalty rewards

Coaching and mentoring

Referral scheme

Discounts

Travel support

Socials & wellbeing

Job summary

N Family Club in Hove is seeking a Front of House Manager to lead our Nursery Operations team. This fixed-term, full-time role centers on delivering exceptional parent and child experiences while keeping day-to-day operations running smoothly.

You will oversee front-of-house activities, coordinate kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement to support a thriving nursery environment.

Qualifications

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
• A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass-half-full outlook.
• The ability to manage your workload and deliver results.

Responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
• Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well-maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.

Skills

Prioritising under pressure

Multitasking

Budget management

Procurement

IT skills

Google Workspace

Decision making

Customer service

Parent partnership building

Tools

Google Workspace

Job description

N Family Club in Hove is seeking a Front of House Manager to lead our Nursery Operations team. This fixed-term, full-time role centers on delivering exceptional parent and child experiences while keeping day-to-day operations running smoothly.

You will oversee front-of-house activities, coordinate kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement to support a thriving nursery environment.