Front of House Manager – Guest Experience & Ops

Bannatyne Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness and wellness company in Cardiff is seeking a dynamic Front of House Manager to lead the front desk team, ensuring exceptional customer service. The ideal candidate will possess strong leadership abilities and experience in a supervisory role, with excellent communication skills. Responsibilities include managing operations, staff schedules, and customer inquiries while fostering a welcoming environment. The position offers competitive compensation and valuable perks like flexible scheduling and professional development opportunities.

Benefits

B-Fed - complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments – 30%

Discounted Meals and Beverages – 50% cafe/bar

Staff Awards and Bonuses

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Ability to create positive experiences and manage a team effectively.
• Flexibility to work various hours, including early mornings and late nights.

Responsibilities

• Lead and motivate the front of house team for outstanding service.
• Manage daily operations at the front desk and staff schedules.
• Handle customer inquiries and ensure compliance with health regulations.

Skills

Leadership and team management

Excellent communication

Customer service skills

Organizational abilities

Financial acumen

Computer systems proficiency

Job description

A leading fitness and wellness company in Cardiff is seeking a dynamic Front of House Manager to lead the front desk team, ensuring exceptional customer service. The ideal candidate will possess strong leadership abilities and experience in a supervisory role, with excellent communication skills. Responsibilities include managing operations, staff schedules, and customer inquiries while fostering a welcoming environment. The position offers competitive compensation and valuable perks like flexible scheduling and professional development opportunities.