Front of House Manager

N Family Club; Winchester; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

35 days holiday

Development fund

Clothing allowance

Family-friendly leave

Childcare discount

Travel support

Socials & wellbeing

Job summary

N Family Club in Winchester is seeking a Front of House Manager to lead our nursery’s front-of-house operations, oversee reception, rota planning, budgets, and procurement, and ensure a welcoming environment for families and staff.

You will act as a key link to parents, coordinate with kitchen and cleaning teams, and drive smooth daily operations while reporting to Karen Roussel. A proactive, people-focused leader will thrive here.

Qualifications

• Experience leading a front-of-house or customer-facing team in a busy environment.
• Strong budgeting and procurement understanding.
• Proficiency with Google Workspace and daily IT tasks.
• Decisive, with the ability to support and align with strategic goals.
• Background in delivering exceptional customer service.
• Excellent written and verbal communication.
• Ability to build and sustain parent partnerships.
• Positive, proactive attitude and resilience under pressure.
• Skilled at managing multiple tasks and delivering results.

Responsibilities

• Be the face of the nursery, welcoming parents and children each day.
• Ensure Parent Breakfast Bar is well-stocked and presentable.
• Manage emails, session changes, and tour bookings to support families.
• Assist new children settling in to feel safe and confident.
• Support kitchen and cleaning teams to keep operations smooth.
• Maintain safety, cleanliness, and maintenance throughout the day.
• Handle schedules, invoices, and supplies to ensure seamless operations.
• Monitor occupancy, waiting lists, and notices for families.
• Assist with Family Club events and newsletters to engage parents.
• Lead by example in care, safety, and teamwork.

Skills

People leadership

Budgeting & procurement

IT skills (Google Workspace)

Decision making

Customer service excellence

Communication skills

Parent partnerships

Multitasking under pressure

Workload management

Tools

Google Workspace

Job description

Front of House Manager

Department: Nursery Operations

Employment Type: Permanent - Full Time

Location: Winchester, Hampshire

Reporting To: Karen Roussel

Compensation: £29,910 - £37,003 / year

Description

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.

At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!

As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.

Your key responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
• Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well-maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

Our Front of House Managers should have...

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
• A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass-half-full outlook.
• The ability to manage your workload and deliver results.

The N Advantage package

• Competitive salary – £29,910 - £37,003 per annum
• Performance bonus – Up to £1,750 annually.
• Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
• Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms – £100 clothing allowance for style freedom!
• Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare – 40% discount, plus 6 emergency days annually.

And that’s not all!

• Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off!
• N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
• Referral scheme – Earn up to £1000 per successful hire.
• Amazing discounts – Save on groceries, shopping, fitness, and more.
• Travel support – Season ticket loans and cycle-to-work scheme.
• Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
• And much, much more!

Why N Winchester?

Our 104-place brand new nursery will be opening in 2026, in the heart of Winchester, Hampshire.

Why N Family Club?

At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.

What's next?

If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.