Front of House Manager

N Family Club; Guildford; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Holiday entitlement up to 35 days

Development fund £100 annual learning

No uniforms £100 clothing allowance

Family-friendly leave

Childcare discount

Job summary

N Family Club in Guildford is seeking a Front of House Manager to lead day-to-day nursery operations, manage budgets and procurement, and champion exceptional parent and child experiences. You will coordinate with kitchen and cleaning teams, oversee rotas and safety, and drive community engagement.

The role emphasizes strong communication, leadership, and the ability to balance urgent tasks with a calm, proactive approach in a busy nursery setting.

Qualifications

• Experience prioritising and multitasking under pressure.
• Ability to manage budgets and procurement needs.
• Great IT skills and daily use of Google Suite.
• Strong decision-making to support goals.
• Background in leading consistent and exceptional customer service.
• Excellent verbal and written communication.
• Love for building strong parent partnerships.
• Positive, glass-half-full outlook.
• Ability to manage workload and deliver results.

Responsibilities

• Be the face of the nursery, welcoming parents and children each day.
• Keep the Parent Breakfast Bar well-stocked and presentable.
• Manage emails, schedule changes, and tour bookings to support families.
• Help new children settle in to feel safe, happy, and confident.
• Support kitchen and cleaning teams for smooth operations.
• Ensure the nursery is safe, clean, and well-maintained.
• Handle daily operations such as schedules, invoices, and supplies.
• Monitor occupancy, waiting lists, and notices to keep families informed.
• Assist with Family Club events and newsletters to engage parents.

Skills

Multitasking under pressure

Budget management

Google Suite proficient

Decision-making

Customer service leadership

Communication skills

Parent partnerships

Positive attitude

Workload management

Job description

Front of House Manager

Department: Nursery Operations

Employment Type: Permanent - Full Time

Location: Guildford, Surrey

Reporting To: Naomi Springer

Compensation: £30,243 - £40,706 / year

Description

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider.

At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!

As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.

Your key responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
• Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well-maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

Our Front of House Managers should have...

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
• A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass-half-full outlook.
• The ability to manage your workload and deliver results.

The N Advantage package

• Competitive salary – £30,243 - £40,706 per annum
• Performance bonus – Up to £1,750 annually.
• Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
• Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms – £100 clothing allowance for style freedom!
• Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare – 40% discount, plus 6 emergency days annually.

And that’s not all!

• Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off!
• N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
• Referral scheme – Earn up to £1000 per successful hire.
• Amazing discounts – Save on groceries, shopping, fitness, and more.
• Travel support – Season ticket loans and cycle-to-work scheme.
• Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
• And much, much more!

Why N Guildford?

This position is to start in February 2027!

Set in a charming late-Victorian villa, our 73-place N Guildford nursery offers an inspiring blend of heritage and innovation, with six light-filled rooms and an adventure-ready garden.

Getting here is a breeze! We’re just a short walk from London Road station—and yes, there’s plenty of parking on site too.

Why N Family Club?

At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.