Front Of House Manager

Cavendish Search & Selection; Reading; On-site; GBP 38,000 - 48,000; Full time

Job summary

Cavendish Search & Selection is seeking a seasoned Front of House Manager for maternity cover in Reading. The role focuses on delivering luxury-level service within a high-end estate/hospitality environment, managing a team, and maintaining exemplary client relations.

The successful candidate will lead front of house operations, oversee recruitment and training, and collaborate with tenants and occupiers to promote estate offerings.

Qualifications

• Proven front of house leadership in luxury hospitality or high-end estates.
• Demonstrated ability to manage guest journeys and service standards.

Responsibilities

• Manage all front of house operations including visitor management and dress & deportment standards.
• Meet tenants and occupiers to promote estate offerings.
• Ensure consistently exceptional service to occupiers and clients.
• Lead, motivate and train the front of house team to act as Brand Ambassadors.
• Oversee recruitment, training, rotas and inductions.
• Support and manage events as required.
• Continually strive to exceed expectations.

Skills

Front of House management

Team leadership

Hospitality excellence

Client relations

Tools

CRM systems

Job description

Front of House Manager - Maternity leave cover
12 Months
Hours: 45 per week
Location: Reading

Our client, a leading service partner, requires an experienced high-end Front of House Manager for one of their prestigious clients in the Reading area.

The role requires a candidate from a Front of House, high-end hotel or HNW estate hospitality background who can confidently manage strong characters while delivering the highest level of service.

Exceptional hospitality experience where the visitor journey is considered ultra-important.

Fantastic management and relationship-building ability with the client.

Key responsibilities include:

• Managing all front of house operations, including visitor management, documentation organisation, and dress & deportment standards
• Meeting tenants and occupiers to promote the estate offerings
• Ensuring consistently exceptional service to occupiers and clients
• Leading, motivating, and inspiring the team to act as true Brand Ambassadors
• Overseeing recruitment, training, rotas, and staff inductions
• Supporting and managing events as required
• Continuously aiming to exceed expectations wherever possible

Candidate profile:

• Proven track record managing and leading teams in a high-end hotel or HNW estate hospitality environment
• Charismatic personality with the ability to deliver luxury-level service in a corporate setting
• A true brand ambassador with a passion for excellence
• Good IT and organisational skills
• Understanding of the impact of service delivery on overall business success
• Experience managing both team and client relationships effectively