Front of House Manager

Inizio Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Inizio Group recherche un Front of House Manager à Londres pour améliorer l'accueil des visiteurs et gérer l'administration des bureaux. Le candidat idéal aura une expérience en gestion d'accueil, d'excellentes compétences en communication et contribuera à la culture inclusive de l'entreprise. Ce poste offre une rémunération compétitive et des avantages intéressants, incluant une assurance médicale et des jours de congé annuels.

Benefits

Assurance santé privée

Programme de retraite

Congés payés

Jours de congé supplémentaires pendant les vacances

Protection du revenu de groupe

Qualifications

• Expérience en administration de bureau ou gestion d'accueil.
• Familiarité avec la technologie et l'équipement de bureau.
• Certification en premiers secours ou en gestion des risques est un plus.

Responsibilities

• Assurer une expérience de front office professionnelle et accueillante.
• Gérer l'administration quotidienne du bureau et les opérations.
• Coordonner la sécurité et l'accès aux bâtiments pour les visiteurs.

Skills

Coordination

Communication

Service client

Gestion des installations

Résolution de problèmes

Education

Diplôme en administration, gestion ou domaine connexe

Tools

Outils de gestion de bureau

Job description

We are looking for a professional Front of House Manager who is naturally personable to join our vibrant UK team.

You will be the first contact for all visitors, clients, and employees. You will combine front-of-house coordination with essential office administration, facilities support, supplier management, and technology oversight to create a welcoming, efficient, and dynamic workplace.

This role is based in our London office and will require you to be present 5 days a week.

You will report into the Group Office Manager

What will you do …

Front of House Coordination

• Deliver a professional, warm, and seamless front-of-house experience to all visitors, clients, new starters, and employees, embodying the Inizio Engage XD brand and culture.
• Manage the reception area, ensuring it is always welcoming, organised, and reflective of Inizio Engage XD's.
• Support and coordinate client meetings, ensuring spaces are prepared, hospitality is arranged, and facilities are operating smoothly.
• Be the first contact for all incoming queries

Create a Welcoming Experience

• Foster an inclusive and positive atmosphere within the office, shaping a unique and engaging workplace culture.
• Facilitate the onboarding experience for new employees, ensuring a seamless and welcoming introduction to the office environment.
• Lead/assist organising in-house events, celebrations, and social activities to enhance employee engagement and collaboration.
• Facilitate and support internal initiatives, ensuring a smooth implementation and engagement.

Organisational Administration

• Provide administrative support for daily office operations, including scheduling, managing office supplies, and coordinating catering and deliveries.
• Oversee and maintain the office social calendar, collaborating with internal working groups to plan and implement internal events.
• Manage incoming and outgoing mail, deliveries, shipping requirements, and office communications.

Facilities Support & Management

• Conduct daily office assessments to ensure the environment is safe, organised, and free from hazards.
• Coordinate building access and security requirements for employees and visitors.
• Support office safety protocols by being a first aid responder and fire warden.
• Assist the Group Office Manager with facilities administration, including managing maintenance requests and working with landlords.

Equipment and Technology Oversight

• Inspect all office equipment and technology (e.g., meeting room systems, printers, phones) to ensure functionality.
• Identify and report defective office equipment/technology issues to relevant teams/service providers and work with then to resolve the issue.
• Coordinate repairs, replacements, or upgrades in partnership with the IT and facilities teams, minimising disruption to office operations.
• Facilitate internal processes related to the provision of user equipment and technology, including managing the Working from Home Request process.
• Develop relationships with office suppliers and service providers, ensuring procurement of supplies and seamless service delivery.
• Coordinate with external vendors for office catering, equipment maintenance, and other operational needs.
• Support the review and optimisation of supplier contracts to ensure value for money and quality service.

What do you need to have …

• Experience in office administration, front-of-house coordination, or a similar role in administrative, office management, hospitality, or facilities coordination.
• Familiarity with office equipment and technology troubleshooting, and knowledge of health and safety regulations (first aid/fire warden certification beneficial).
• Experience engaging with senior level executives.
• Positive, friendly nature contributing to a welcoming and inclusive workplace culture.
• Great compensation package
• 25 days’ annual leave plus public holidays, company closure over Christmas plus a personal day
• Private Medical Insurance
• Life Insurance
• Pension Scheme
• Group Income Protection

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

How did you hear about this job? * Select...

Privacy Policy Acknowledgement * Select...

Your privacy is important to us, so please review our Recruitment Privacy Notice before submitting your job application. Please note that some of our recruitment suppliers are based outside of the European Economic Area (“EEA”), including in the US, therefore by submitting your application you agree that your personal data may be transferred overseas.

By providing your acknowledgement of our Recruitment Privacy Notice, you agree that we may use your information for recruiting purposes over the next 24 months.

Are you legally eligible/authorized to work in the country that you are applying? * Select...

Will you now or in the future require visa sponsorship for employment? * Select...

What is your salary expectation? *

What is your notice period? *

Have you actively interviewed with another Inizio agency in the past 12 months? If so, please provide agency name.

Have you previously worked for an Inizio company? Select...

Are you currently an employee at an Inizio company? Select...

UK & Ireland - Demographic questions

Voluntary Self-Identification

Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirelyvoluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel rcecords.

As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Which best describes your gender identity? Select...

Which best describes your race or ethnicity? Select...

Do you have a physical or mental disability or medical condition that substantially limits a major life activity? Select...

Do you identify as LGBTQIA (Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex, Asexual/Aromantic/Agender)? Select...