Front of House Leader

Pret A Manger (Europe) Ltd; Manchester; In loco; GBP 18.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mystery Shopper bonus

Early shift pay bonus (£5 extra per 3-

Loyalty awards

Club Pret Membership

Descrizione del lavoro

Pret A Manger (Europe) Ltd in Manchester is seeking a Front of House Leader to energise the shop floor, coach and mentor teams, and uphold Pret's standards while delivering exceptional customer service.

You lead with energy, drive performance, and protect profit, ensuring a welcoming, efficient service during busy periods. The role includes coaching, mentoring, and spotting opportunities to brighten the Pret experience.

Competenze

• Lead with purpose: drive team performance and customer satisfaction.
• Coach and mentor shop teams to uphold high standards.
• Be a people person with warmth and energy in the shop.
• Retail or cafe experience in a busy setting is preferred.

Mansioni

• Lead and manage the Front of House team to deliver excellent service.
• Coach and mentor colleagues to sustain high standards and energy.
• Protect profit by monitoring costs and maintaining shop standards.
• Create a welcoming, warm customer experience during busy periods.

Conoscenze

Leadership

Coaching

Mentoring

Customer service

Team management

Descrizione del lavoro

Our Teams

85% of our Managers and 25% of our Support Centre teams started on the shop floor.

Front of House Leader Role

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

Bring your passion: share our passion for exceptional customer service.

Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

Experience needed

You lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate

£13.85 - £13.85

The perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you're working
• And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years' service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful. Here, you'll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone's welcome at Pret - you'll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

We put great care into everything we do - that includes our shops and your career in them. Work here is fast-paced, but your team's always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The Pret interview journey

Please don't overly rely on the use of AI, we want to get to know you, not a robot. Then, if we move forward with your application, we'll start the process with an initial phone screening. The next stage is a 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.