Front Of House Leader

Pret A Manger (Europe) Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership

Discounts on shopping, travel, dining

Job summary

Pret A Manger (Europe) Ltd is seeking a Front of House Leader for our Tottenham Court Road shop in London. You will coach and mentor shop teams, drive performance, and ensure guests receive exceptional service with a warm, welcoming atmosphere.

Be a people person who helps your shop grow, lead by example, and keep standards high while delivering great energy and hospitality during busy periods.

Qualifications

• Experience leading shop teams to deliver high service standards.
• Ability to coach and mentor colleagues for performance improvement.
• Passion for exceptional customer service and hospitality.

Responsibilities

• Lead and coach shop team to deliver top customer experiences.
• Maintain high standards, energy, and profitability during busy periods.
• Foster a positive, inclusive culture aligned with Pret values.

Skills

People management

Coaching

Customer service

Tools

Coffee machine operation

Job description

Tottenham court road 252 Tottenham court road 252 W1T 7RB

Hello, we’re Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible. Our Teams 85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you? Our shops are powered by caring, hardworking and passionate people. Whether you're serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience. Expect flexibility, opportunity and variety. Whatever your ambitions, you'll find a place where you can make an impact and build your career with us in creating the Pret experience.

Front of House Leader Role

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

Experience needed

You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate

£14.10 - £14.10

The perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you’re working
• And when you’re not, you’ll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful. Here, you’ll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

Please don’t overly rely on the use of AI, we want to get to know you, not a robot. Then, if we move forward with your application, we’ll start the process with an initial phone screening. The next stage is a 60-minute shop-based interview with the General Manager and the team.

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

At Pret, everything starts with people. Whether you’re in our shops, support centre or digital teams, you’ll join a business that moves fast, cares deeply and gives people room to grow.

Hello, we're Pret Life in our Shops Life in our Support Centre (75B) Great customer experiences start with great teams. Explore the diverse career paths, skills and opportunities across our shops and Support Centre, and learn how our people bring the Pret experience to life every day.

Our Teams in Shops Our Teams in Support Centre Whether you're here for a short stint or the long game, there's a career path for you at Pret. We provide opportunities to learn new skills, take on fresh challenges and build a career you'll be proud of.

Careers Spotlight Graduate Programme Early Careers & Apprenticeships Our Rising Star Programme That’s for our people, our communities and the planet.

We strive to make the kindest choice with the most positive impact wherever we can – and we’re looking for passionate people who can help us keep that spirit alive as we grow.

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