Front of House Guest Services Assistant

Corps Security (UK) Ltd.; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company sick pay scheme

Paid SIA license renewals

Enhanced Family Leave Pay

Cycle to Work Scheme

High staff discounts & rewards scheme

Access to Digital GP

Excellent pension scheme

Death in Service - £5000

Recruitment bonus scheme

New business lead scheme

Employee assistance programme

Job summary

Corps Security is seeking a Front of House and Security officer to deliver a professional, customer-focused service across reception and access control. You will welcome employees, visitors and contractors, monitor entrances, and maintain a secure, orderly workplace in line with our values of loyalty, integrity and service.

The role involves monitoring CCTV, responding to incidents, carrying out opening and closing procedures, and supporting business continuity and safety for building occupants.

Qualifications

• A valid SIA Front-Line License is essential.
• Experience with access control, CCTV and visitor management.
• Strong communication skills and customer-focused approach.

Responsibilities

• Manage and monitor all access and egress points for staff, contractors, visitors, and guests.
• Verify credentials, issue visitor passes and maintain visitor records.
• Monitor CCTV, respond to incidents and emergencies.
• Carry out opening and closing procedures and support business continuity.
• Communicate daily operational requirements and visitor schedules.

Skills

SIA Front-Line License

IT Skills (MS Excel)

Customer focus

Tools

Access control systems

CCTV systems

Job description

By sticking true to our values of 'loyalty, integrity, service', we have become the UK's most established and respected specialist security services provider. Who are we looking for? To deliver a professional, customer focused Front of House and Security service, ensuring all employees, visitors, contractors, and guests receive an exceptional experience from arrival to departure. The role is responsible for maintaining a safe, secure, welcoming, and efficient workplace environment while acting as a key ambassador for the client and facilities management team, including monitoring and controlling access, responding to incidents and emergencies and supporting business continuity and the safety of all building occupants You will be working an average of 46 hours per week covering Monday - Friday.

• Support colleagues through flexible working and cross-functional coverage during absences and peak periods
• Assist with the onboarding and training of new FOH team members when required
• Communicate daily operational requirements and visitor schedules to relevant teams
• Manage and monitor all access and egress points for staff, contractors, visitors, and guests
• Verify credentials, issue visitor passes and maintain visitor and access records
• Maintain the integrity of reception and entrance areas, including access control systems and security barriers
• Monitor CCTV systems and investigate suspicious activity, incidents, or unauthorised access attempts
• Respond professionally and effectively to security breaches, alarms, emergencies, and security-related enquiries
• Carry out opening and closing procedures to ensure the premises are secure
• Support emergency responses, evacuations, and business continuity procedures, liaising with emergency services and building management when required
• Awareness of emergency procedures, evacuation routes, fire safety arrangements, and business continuity plans
• Manage site key control procedures
• Ensure meeting rooms are prepared, and maintained to a high presentation standard
• Conduct inspections of workplace touchpoints, including meeting rooms, collaboration spaces, printers, and communal areas
  Excellent communication skills and a strong customer focus
• A valid SIA Front-Line License - essential
• Ability to work to deadlines, multitasking and working under pressure
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities ('EEO') benefits both the Company and its colleagues.

EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant.

Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information.

Please go to our website - 'career' section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme