Front of House Duty Manager

Nova Wakefield District Limited; Leeds; Hybrid; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Go See Fund

Complimentary tickets

Maternity and sickness pay

Cycle to work scheme

Eye care

Employee Assistance Care Programme

Discounted travel on public transport

Job summary

Yorkshire Dance in Leeds is seeking a Duty Manager to oversee the Front of House team, including reception, box office, and admin tasks in a busy performing arts venue. This permanent annualised contract is 15 hours per week.

You will lead a small team in a fast-paced environment, provide exceptional customer service, support event setup, and input data into our CRM system. We value diversity and offer training, staff benefits, and staff discount tickets.

Qualifications

• Experience in delivering high quality customer service in a busy venue or service environment.
• Strong admin skills including data entry and record keeping.
• Experience overseeing a small team or leading front-of-house operations preferred.
• Experience with box office sales and reconciliation in a ticketed venue.

Responsibilities

• Overseeing reception, face-to-face and telephone customer service.
• Overseeing box office, selling tickets and supporting the front of house team to meet sales targets.
• Admin and data input using the CRM system.
• Facilities support including setting up and taking down spaces and event support.

Skills

Customer service

Admin

Box office

Front of House

CRM

Tools

CRM system

Job description

This is a Permanent annualised contract (15 hours per week)

Do you have a passion for the arts and want to work in a busy performing arts venue? Can you provide exceptional customer service and accurate admin skills? Are you confident in duty managing a small friendly team in a fast-paced environment?

Yorkshire Dance are looking for a Duty Manager to oversee the Front of House team in their busy dance studios including managing box office and supporting with admin tasks.

This is a great opportunity to gain a rounded experience of admin and operations in a busy arts organisation, including (but not limited to):

• Overseeing reception including face-to-face and telephone customer service.
• Overseeing box office including selling tickets and supporting the front of house team to meet sales targets.
• Admin and data inputting using our CRM system.
• Facilities support including setting up and taking down spaces and event support.
• Benefits of working at Yorkshire Dance
• Training opportunities relevant to your role and the organisation (e.g. the full staff team have recently undertaken training in anti-racism, Dementia Awareness and Trans Awareness)
• An annual Go See Fund to purchase tickets for dance performances (and complimentary tickets for most performances run by Yorkshire Dance)
• Maternity and sickness pay in line with our policies
• Cycle to work scheme
• Eye care
• Access to our Employee Assistance Care Programme, run by One Dance UK Discounted travel on public transport
  

Yorkshire Dance recognise the positive values of diversity, promote equality and challenge discrimination. They welcome and encourage job applications from people of all backgrounds.

Yorkshire Dance's jobs are open to all and they particularly welcome applications from D/deaf, disabled and neuro-diverse people, people of African or Caribbean heritage and people of South, East and South East Asian heritage, as they are currently under-represented at Yorkshire Dance.

Yorkshire Dance will commit to interviewing people who are currently under-represented at Yorkshire Dance who meet the essential criteria of for the role.