Duty Manager

Derby Theatre Limited; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Tickets to shows

Childcare vouchers

Discounted parking

Saville’s Insights App discount

Job summary

Derby Theatre is seeking a Duty Manager to deliver an exceptional customer experience across the venue. You will supervise Customer Service Assistants, oversee the smooth delivery of events and productions, and ensure the safety, security and accessibility of the visitors.

The role is 30 hours per week with a pro rata salary of £27,232 to £30,258, plus 28 days of holiday (rising to 33), a Nest pension, and a six‑month probation. Applications close on 4 October 2026.

Responsibilities

• Lead Customer Service Assistants and coordinate venue teams.
• Oversee delivery of events and productions to ensure smooth operations.
• Ensure safety, security and accessibility for all visitors.

Job description

As Duty Manager, you will play a key role in delivering an exceptional customer experience across Derby Theatre. You will supervise Customer Service Assistants, oversee the smooth delivery of events and productions, and ensure the safety, security and accessibility of the venue and its visitors.

MAIN TERMS & CONDITIONS OF SERVICE

Salary:£27,232 to £30,258 per annum pro rata

Hours: 30 hours per week, however, we would welcome applications from candidates who wish to be considered for a job share.

Holiday: 28 days per annum, including public holidays, rising to 33 days over five years

Pension: Derby Theatre operates a contributory pension scheme provided by NEST

Probation: This post is subject to a six-month probationary period.

Notice: One month during probationary period, two months thereafter.

Benefits: Complimentary or discounted tickets to selected shows (non-transferable and subject to availability), childcare vouchers scheme, discounted parking in Derbion car park, Saville’s Insights App for discount at selected Derbion stores.

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Photo: Chris Webb

Introduction to Derby Theatre

Derby Theatre is part of

You will be a visible and welcoming presence, providing confident leadership, coordinating teams across the venue and responding effectively to customer feedback and complaints. You will also support the successful day-to-day operation of the theatre, including cash handling, reporting, risk management and venue presentation.

Working closely with café, bar, box office and front of house teams, you will help maximise secondary sales opportunities while ensuring high standards of service, communication and professionalism are maintained. This is a varied, hands‑on role for someone who thrives in a busy customer‑facing environment and enjoys supporting both people and operations.

Closing Date: Sunday 4 October 2026

We aim to actively champion and celebrate diversity in all its forms. We are committed to equality of opportunity for all of those we work with and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

We positively encourage disabled people, people of African or Caribbean heritage, South Asian heritage, East Asian heritage, West Asian heritage, Central Asian heritage, South East Asian heritage and people of Middle East and North African heritage and those who have experienced racism. By the term ‘those who have experienced racism’, we are referring to individuals who have experienced discrimination based on the colour of their skin, race and/or their culture.

We guarantee to interview any candidate with a disability who meets the essential criteria for the role.