Front of House Coordinator (Drybar)

HARRODS; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

22 days' holiday

Your birthday off

up to 33% in-store discount (including

season ticket loan

Job summary

Harrods Drybar in Knightsbridge is recruiting a Front of House Coordinator to lead the client experience from arrival to departure. You will greet clients, manage bookings, and support a seamless salon flow, ensuring every touchpoint reflects the Harrods and Drybar standard.

You will collaborate with stylists and management to uplift service quality, maintain records, and contribute to a warm, premium guest journey across all interactions.

Qualifications

• Experience in a salon, spa, or health club setting.
• Strong communication and customer service skills.
• Highly organised with ability to manage busy appointment schedules.
• Proactive attitude and team player.

Responsibilities

• Greet clients warmly and manage check-in/check-out with professionalism.
• Book appointments accurately using our system (Booker) and oversee diary management.
• Allocate clients to stylists and coordinate daily salon flow.
• Manage phone and email enquiries with excellent communication and etiquette.
• Promote Drybar services, treatments, loyalty programs, and retail products.
• Maintain up-to-date client records and handle transactions with care.

Skills

Guest services

Booking management

Customer care

Tools

Booker

Job description

We are currently recruiting for a Front of House Coordinator to join our Drybar team in Harrods Knightsbridge.

Drybar is no ordinary salon. With stylish blow-dry bars, luxurious surroundings, and a team dedicated to transforming every visit into a moment of magic, we are all about experience. Whether our clients are popping in for a quick refresh or preparing for a special event, we ensure each visit is warm, seamless, and unforgettable.

About the Role

As Front of House Coordinator, you'll be the first and lasting impression of Drybar. You'll lead the client experience from the moment they walk in until they leave glowing. Always ahead of the curve, you'll stay informed about the latest beauty trends, services, and systems - becoming an expert and trusted advisor for both guests and your team.

You’ll be at the heart of our salon operations, supporting the smooth and efficient running of every appointment and every customer experience.

Key responsibilities include:

• Greeting clients warmly and managing check-in/check-out processes with professionalism.
• Booking appointments accurately using our system (Booker) and overseeing salon diary management.
• Allocating clients to stylists and coordinating the daily salon flow.
• Managing phone and email enquiries with excellent communication and etiquette.
• Promoting Drybar services, treatments, loyalty programs, and retail products.
• Maintaining up-to-date client records and handling all transactions with care.
• Ensuring the front of house and salon areas are clean, welcoming, and fully stocked.
• Supporting the team in delivering an exceptional NPS by collecting and encouraging client feedback.
• Complying with hygiene protocols and sanitising tools and surfaces throughout the day.
• Collaborating with stylists and management to enhance overall client experience.

About You

You’ll be a confident, client-focused individual who thrives in a vibrant, people-centric environment. You love creating order in a busy space and take pride in every guest interaction.

We're looking for someone who:

• Experience in a similar setting (Salon, Spa, or Health Club).
• Brings strong communication skills and a passion for exceptional service.
• Is highly organised and comfortable managing busy appointment schedules.
• Enjoys working in a team and building positive relationships with clients and colleagues.
• Has experience using appointment/booking software is a bonus.
• Has a proactive attitude, always thinking ahead and anticipating client needs.
• Takes pride in presentation and ensures every client touchpoint reflects the Drybar and Harrods standard.
• Is knowledgeable (or excited to learn!) about haircare services, products, and customer journey best practices.

About Us

Harrods is one of the world's leading luxury department stores and we're proud to be redefining the beauty space. With H beauty, we've created a unique destination that brings together world-class brands, cutting-edge trends, and unforgettable experiences - all under one roof.

Our Promise to You

Help us make the impossible possible for our clients, and we'll do something remarkable for you. You'll find a nurturing environment that inspires your best work and offers unparalleled opportunities to grow and build your career - whether in beauty, service, or retail leadership.

• company pension
• 22 days' holiday
• your birthday off
• up to 33% in-store discount (including across our restaurants)
• season ticket loan

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and experience for the role, we believe in potential and value individuality. If you bring the majority of the experience we're looking for and the right mindset to thrive, we encourage you to apply.

At Harrods, we believe it's the personality and authenticity of our people that sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.

If you want to learn more about our people and culture, search #TogetherHarrods on LinkedIn or Instagram @togetherharrods.