Customer Service Supervisor

Booker; Lowestoft; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco discount card 10%–15%

Tesco Mobile deals 10% off

A cycle to work scheme

Pension contributions

Life Assurance

Employee Assistance Programme

Job summary

Booker in Lowestoft is seeking a Duty Manager to lead a fast-moving customer-focused team and support store management in daily operations.

You will supervise 40+ colleagues, manage cash handling, payroll, and customer issues, and contribute to service excellence as part of the management team.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and team-oriented.
• Experience supervising or managing a team.

Responsibilities

• Ensure team complies with legal standards and company procedures at all times.
• Ensure your team are trained in cash handling to minimise losses.
• Control debt and recover overdue or failed payments from customers.
• Maintain accurate and timely payroll records.
• Engage with customers to resolve issues and use feedback to improve service.
• Liaise with other department Supervisors to monitor orders for delivery.
• Manage a team of customer-focused individuals throughout reception and checkout area.

Skills

Customer service

Team leadership

Retail experience

Communication

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

You will be responsible for

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

You will need

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade