Customer Service Supervisor

Booker; Oban; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Colleague discount card

Tesco discount card

Save As You Earn plan

Pension scheme

Health & wellbeing support

Cycle to work scheme

Job summary

Booker in Oban is seeking a capable supervisor to lead a busy front-office team in our food wholesale operation. You will be at the fore-front of our Business Centre, guiding a team of over 40 colleagues and acting as Duty Manager at key times.

Join a successful team where delivering exceptional customer service and efficient store operations are essential. You’ll develop staff, uphold standards, and contribute to excellent customer experiences every day.

Qualifications

• Strong customer service orientation and problem-solving skills.
• Ability to lead and develop a team in a fast-paced retail environment.
• Clear communicator with supervisory or managerial experience.
• Experience working in retail operations.

Responsibilities

• Ensure team complies with legal standards and company procedures.
• Ensure team trained in cash handling to minimise losses.
• Control debt and recover overdue or failed payments.
• Maintain payroll records.
• Engage with customers to resolve issues and improve service.
• Liaise with other Supervisors to monitor orders for delivery.
• Manage a team of customer-focused individuals at reception and checkout.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

You will be responsible for

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

You will need

• To be successful in this role your skills and experience will include:
• Passionate about providing exceptional customer service
• Flexible, adaptable and enjoys working with, as well as managing a team
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade