Front of House / Business Support Administrator

Affinia; Greater London; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

3 extra holiday days

Pension scheme

Death in service

Wellbeing benefits

Dress for your diary

Job summary

Affinia is recruiting a Front of House / Business Support Administrator for the Towcester office. You will greet clients, support client-facing teams, and assist with daily operations in a 100% office-based role.

The position reports to the Business Support Team Leader. Strong organisation, communication and a proactive mindset are essential in a professional services environment.

Qualifications

• Excellent attention to detail.
• Strong critical thinking skills.
• Exceptional organisational and time management.
• Effective communication and people skills.
• Ability to work independently and collaboratively in a team environment.
• Experience within a financial or professional services environment.

Responsibilities

• Front of House duties: greet clients and visitors, provide a first-class client experience in person and via calls.
• General office presentation and maintaining meeting rooms.
• Maintain office stationery and refreshments; coordinate with maintenance and address facility issues.
• Manage incoming/outgoing post, scanning and saving to document management system.
• Maintain filing systems (hard copy and electronic).
• Handle monthly client requests and reminders; send documents for electronic signature.

Skills

Attention to detail

Critical thinking

Organisation

Communication

Independent & team work

Financial/professional services exp.

Job description

Front of House / Business Support Administrator

Location: On site / Towcester, UK
job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
Salary: Competitive salary

Affinia is the UK’s largest purpose-led, purpose-built Accountancy firm, focused on building stronger, more valuable relationships. With over 1,600 colleagues across the East, South East, London and the Midlands, we are dedicated to supporting our clients, colleagues and communities.

We advise businesses, public sector organisations, charities and individuals throughout the UK and internationally across six Service Lines - Accountancy & Advisory, Tax and Planning, Audit & Assurance, Corporate Finance, Payroll and Corporate Recovery. Our team also offer in-depth sector expertise across a number of sectors, ensuring our clients receive the best short to medium and long-term advice, tailored to them. We are committed to delivering excellence in every aspect of our work, adapting to the evolving technology and regulatory landscape while consistently exceeding client expectations.

Our people are our most valuable asset. We are therefore committed to supporting our colleagues throughout their professional development, providing guidance and training at whatever stage of their career they join us.

Purpose of the role:

Due to continued growth, Affinia is recruiting for a full time, dual role to cover Reception duties with elements of Business Support administration.

You will be the welcoming face to our clients who regularly attend the Towcester Accountancy Practice in person, where you will provide support to our client facing teams and all colleagues.

The role reports to the Business Support Team Leader, where you will assist with the daily operations of the business to ensure high-quality administrative and office support. The role is 100% office based.

Accountabilities:

The role requires excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.

• Front of House duties to include greeting clients and visitors, offering a first-class client experience in person as well as answering external calls in a professional manner.
• General office presentation, including meeting rooms.
• Maintaining office supplies such as stationery, refreshments etc Ensure the office environment is well-maintained, including managing supplies, coordinating with maintenance services, and addressing any facility-related issues.
• Incoming and outgoing Post including scanning, distributing, redirecting and saving to our document management software.
• Keeping up to date all hard copy filing systems as well as electronic records.
• Monthly client requests and reminders.
• Sending out documents for electronic signature.

Skills/Qualifications:

You will have the skills and ability to prioritise your own workload whilst maintaining high diligence. You will be a natural relationship builder with exceptional communication skills.Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.

• Excellent attention to detail.
• Strong critical thinking skills.
• Exceptional organisational and time management.
• Effective communication and people skills.
• Ability to work independently and collaboratively in a team environment.
• Experience within a financial or professional services environment.

Culture & Core Benefits:

At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Opportunity to purchase 3 extra days holiday per year.
• Auto enrolment Pension Scheme with True Potential.
• Death in Service.
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Dress for your Diary Policy.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Recruitment Privacy Notice

Affinia will use the personal data you provide for recruitment purposes, including assessing suitability, communicating with you, arranging interviews, and completing pre-employment checks. Our lawful bases include contractual necessity, legal obligations, and our legitimate interests in managing recruitment.

Do you have the right to work in the UK?

Will you now or in the future require sponsorship for employment?

What is your current notice period?

How have you heard about this position?

The role is 100% office based sue to the nature of the reception responsibilities. Are you able to work in the Towcester office from 9am-5.30pm?

The salary is £26-28k per annum as a starting salary. Please confirm this is in line with your salary expectation?

Have you been referred to this job by a current Affinia employee? No Yes